NOC Support Engineer - leading East Bay MSP

"managed services", msp, tier 2, NOC, cluster solutions, Cisco routers 800, 900, 1800, 1900, 2800, 2900 Series., Antivirus products Trend Micro, Symantec, McAfee., MS Office 365, Windows 2000/XP/Vista/Win 7., Citrix Xen App/Presentation Server, VMware ESX/I 5.X/6.X, Microsoft Hyper V, Microsoft Exchange 2007/2010/2013/2016, Microsoft Windows Server 2008/200R2/2012R2/2016
Full Time
$75,000 - $90,000
Work from home not available Travel not required

Job Description

Senior Support Engineer System Administrator

Clare Computer Solutions, a Network Services, System integration and Managed Services Company located in San Ramon since 1990, is seeking to expand its staff of Senior Support Engineers in its Managed Services Department.

Please visit our website at to learn more about our company and products. We are a Gold certified reseller for Microsoft, Citrix and a Premier reseller for Cisco.

We are looking for a multi-talented and dynamic Senior Support Engineer or Senior System Administrator, to join our Managed Service Department, to provide remote technical support to our clients networks and systems.

The candidate must have outstanding customer service skills, the ability to effectively communicate clearly, both verbally and in writing, and the ability to multitask.

Minimum Qualifications

5 years minimum Administration or Engineering experience
One of the following Certifications desired but not required -- MCP, MCSE, MCSA, MCITP
Experience with Microsoft --based platforms critical:
Microsoft Server 2008/2008R2/2012R2/2016
Microsoft Exchange 2007/2010/2013/2016
Windows Win7/Win8.1/Win10
Familiar with Office365 installation and support
Familiar with Virtualization using the Microsoft Hyper-V and VMware platforms
Familiar Microsoft Active Directory
Familiar Microsoft Outlook
Working familiarity with the following software: Trend Micro, Symantec and McAfee, Anti-Virus and Malware applications
Must be proficient in malware and virus removal
Experience with Symantec Backup software version 11 and newer
Helpful, but not required - Familiar with Routing, Switching, Firewalls and VPN's (Cisco, SonicWall)
Excellent customer & communication skills, rapid response, and decision-making capabilities are required

Software Supported:
Microsoft Windows Server 2008/200R2/2012R2/2016
Microsoft Exchange 2007/2010/2013/2016
Microsoft Hyper V
VMware ESX/I 5.X/6.X
Citrix Xen App/Presentation Server
Windows 2000/XP/Vista/Win 7.
MS Office 2010 and later.
MS Office 365
Antivirus products Trend Micro, Symantec, McAfee.
Backup products Symantec Backup Exec
Spyware products Spybot and Malware bytes.

Hardware Supported:
HP, IBM and Dell servers and desktops.
SANS -- General ISCSI devices, Dell, HP, Netapp or Equal logic.
APC UPS and powerchute software.
Cisco, HP, and 3Com managed and unmanaged switches.
Cisco routers 800, 900, 1800, 1900, 2800, 2900 Series.
Cisco ASA Firewall: 5505, 5510, 5520 Series.
Cisco Wireless Access Points: 1100, 1200, 2500 Controller.
Sonicwall TZ family routers and access points.

Job Responsibilities
Respond to support requests in a timely and professional manner. Communicate with clients and/or internal staff to report, escalate and resolve system related or network issues
Service client networks and networking equipment remotely from our office
Track and document work tasks and issues daily in the ticket system (ConnectWise)
Administer Windows Servers and Exchange with an excellent understanding of Active Directory
Configure, troubleshoot and recover Microsoft Server 2008R2/2012/2012R2/2016 operating Systems
Microsoft Hyper-V and VMware Host loads, recovery and management
Manage cluster solutions for failover and high availability using Microsoft Hyper-V or VMware
Guest server troubleshooting, configuration and management
Troubleshoot server application software loads
Troubleshoot server hardware, software, and networking and routing problems impacting clients
Comfortable with multi server environments in LAN and WAN configurations using DFS
Manage client servers, including maintaining current status of software, applying security hot fixes and system patches.
Solve both local and network printing problems
Troubleshoot, configure and recover servers running Microsoft Exchange Server 2007/2010/2013/2016
Troubleshoot Email server send and receive issues along with client email issues
Support and resolve email related issues
DNS record modifications and additions
Migrate clients to an Office365 from an on premise Exchange server using cutover, staged, or hybrid migration methods
Troubleshoot and resolve NTFS permissions and GPO related issues
Knowledge of TCP/IP Networking, DHCP, DNS and routing
Remotely install, troubleshoot and configure software, MS Office, Anti-virus and client LOB applications
General client PC and Server maintenance tasks
Troubleshoot Windows 7 and 8.1 operating systems, applications and networking functions
Support of handheld devices iPhone and or Android
Installation and troubleshooting of Backup Exec software
Configure, manage and troubleshoot data backup s devices and appliances
Installation, configuration and management of Symantec SEP antivirus software
Knowledgeable in the use and management of Spyware/Malware removal using Malware bytes
Experienced with the removal of Viruses, Malware and Spyware
Manage, modify and troubleshoot HP / Cisco / Dell switch configurations and VLANs
Configure and maintain Cisco routers and firewalls
Troubleshoot, configure and support site to site and client to site VPN
Troubleshoot site and client wireless connectivity issues
Setup, manage and troubleshoot Site-to-site and client-to-site VPN issues
Troubleshoot routing and switching issues

Benefits and Compensation:

Medical Benefits Dental and Vision coverage 401K plan Paid Vacation, holidays, PTO and Overtime
Salary will be commensurate with experience.

Equal opportunity employer

If you're looking for a challenging position working on many different products and technical issues, a career with unlimited potential, and want to work for an outstanding integrity-based company, then we may be your future.

Posted By

David Podger

Dice Id : 91097976
Position Id : 5990903
Originally Posted : 9 months ago
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