Please note that this is a 7 months contract position.
Primary Duties and Responsibilities:
Performs a wide range of duties to support other NOC engineers with regards to installations, debugging, maintenance, upgrades, and general support.
Assist with MOP development and procedures for deploying/upgrading equipment, which can be handed off to NOC staff for processing
Responsible for recommending upgrades to network elements to address performance, security or functionality concerns, including validating and testing prior to deployment in the field
These skills must be applied across a variety of networking platforms including but not limited to Cisco, Fortigate, Juniper, Versa, Palo Alto
Manage and proactively improve network monitoring tools
Maintain documentation for all processes and procedures.
Assist in playbook development and training processes to be used by NOC staff
Seek opportunities to automate manual processes or increase efficiencies during new customer turn up, provisioning, and automation.
Actively participate and lead troubleshooting escalations with customers and deployment teams for support issues and activations.
Support NOC / deployment personnel doing customer activation and break fix activity for managed Wi-Fi, SDWAN, Routers, and Firewalls.
Answer inbound calls for Service Assurance
Perform other duties as assigned.
4+ years of Enterprise or ISP NOC Experience
Success working in a fast-paced, team-oriented, collaborative environment.
Up-to-date knowledge of emerging tools and technologies
Possess excellent customer service and communication skills
Relevant experience in networking technologies to include TCP/IP, BGP, OSPF, STP, HSRP, GLBP, NAT, QoS, SNMP, VoIP, ACLs, Routing, Switching, Load Balancing, p2p and pmp VPNs.
Experience in network protocol analyzers/sniffers such as Wireshark.
Intermediate knowledge of multiple circuit types
Preferred Education and Experience:
Experience in an ITIL organization
Associate s Degree (preferably in Computer Science/IT)
3 years of complex LAN / WAN experience
3 years in an ISP type environment
One or more relevant Networking and/or Security certifications
Experience in network security a plus
Additional Knowledge, Skills & Abilities:
Wireless 802.11 AP s. Cisco wireless management technologies, including WLC, ISE, NCS, and MSE, and Ruckus wireless management technologies, including vSZ
Experience with network configuration management software such as Solarwinds Network Configuration Manager (NCM) and developing configuration templates and automation
Network services and traffic management systems, such as RADIUS, SNMP, SSH, sFlow, and InMon
Systems monitoring software and services, such as syslog, SolarWinds and Zabbix
Applicants must provide their phone number. Reference Job Number 5133
San Francisco, CAContact