NOC Technical Analyst - Weekends Shift

Office 365, Azure, SAS, SAN, LAS, NOC, Weekend, 2nd Shift, Second, Associate Engineer, Network Operations, Engineer, Tier 2, Tier Two, Level two, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin, Service Desk, Help Desk
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

SWC Technology Partners, a BDO USA Company, is a growing IT Solutions Provider. We believe that technology drives innovation, but people are what makes it a success. We are committed to creating a work culture where our employees are happy, empowered and excited to come to work every day. Our commitment to each other is why SWC is a recognized leader for our culture, employee satisfaction and career growth opportunities. Our dynamic team is made up of problem-solvers driven by a desire to help customers succeed. We’re looking for people who share that same drive and who are looking to combine teamwork with technology to produce amazing results. This role is to serve as primary initial responder within the Network Operations Center in identifying and resolving network problems in afterhours support. This individual will be responsible for triaging a variety of IT solutions requests, incidents and events within the established SLAs. This work schedule is for a non-standard business hours - Weekend Shift supporting our 24x7 clients. Once training period is satisfactorily completed, telecommute options are available.

Essential Duties/Functions

- Primary decision maker for fault handling and escalations (identifying and responding to faults on Managed devices)
- Responsibilities include design and management of remote administration, maintenance, and deployment of Active Directory 2008 / 2012, Remote Desktop Services, Windows Server 2008 / 2012 / 2016, Microsoft Exchange Server 2010 / 2013, Office 365, network switches, routers, firewalls and storage technologies
- Be a problem solver - Identify solutions for hardware, software and network issue
- Utilize ticketing and monitoring system and follow proper documentation and escalation processes
- Leverage remote support tools to resolve support requests
- Communicate with clients in a highly professional and timely manner
- Assist with special projects as assigned
- Attend internal training to develop your skills and grow with us
- Other duties as required

Qualifications

Education:
- Bachelor’s degree from an accredited college in Information Technology, Computer Science or related field is preferred Experience:
- Two (2) or more years of experience supporting the Microsoft operating system suite of products, to include cloud and web/networked computing environments (Azure, Windows Server and Desktop, Office 365, MS Exchange, Active Directory, etc.) required
- Ability to be the primary decision maker, identify solutions and appropriately escalate issues in fast-paced environment required Other Knowledge, Skills & Abilities:
- Must be willing to support weekend and after hours NOC and Service Desk 
- Intermediate knowledge of network protocols, configurations, and operations
- Excellent communication skills, professionalism, positive attitude and desire to learn
- Prior experience with help desk ticketing systems and service desk management tools is preferred Experience working in a consulting environment is preferred Keywords: Office 365, Azure, SAS, SAN, LAS, NOC, Weekend, 2nd Shift, Second, Associate Engineer, Network Operations, Engineer, Tier 2, Tier Two, Level two, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin, Service Desk, Help Desk

Posted By

Anna Greer

1420 Kensington Rd., Suite 110 Oak Brook, IL, 60523

Contact
Dice Id : RTL66359
Position Id : 16028BR
Originally Posted : 2 months ago
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