Large eSports gaming company in West Los Angeles is looking to hire a NOC Technician/Service Reliability Admin for their Network Operations Center (NOC) with the following:
The Network Operations Center (NOC) manages the 24x7 monitoring and response components of company player-facing services. We are the first line of defense when things go wrong with any of our live services and many of our internal services as well. We leverage technical familiarity with best-practice processes to rapidly remediate incidents. The team is staffed with Administrators, Specialists that provide reliable triage services across many levels of technical and process operations. The team helps to create and mentor other teams on best practice in alerting, monitoring, and operational processes.
As a Service Reliability Administrator, you will work closely with the Live Operations team and company globally to establish and maintain a high-performing and highly available game service for players. You will monitor and support all aspects of production environments, development environments, and general system needs. Your technical skills and grasp of system integration will help you diagnose and communicate potential issues to employees and the community, improving the quality of the player experience. You will be a craft expert in operational and triaging skills. The team can rely on you as a proactive individual, focused on solving day to day problems that affect any aspect of running live games.