NOC Technician

BIND, Circuits, Cisco, Customer Service, HTML, iOS, Linux, Recruiter, Research, Supervisor, TCP/IP, Technician, Wireless
Full Time
Work from home not available Travel not required

Job Description

Description:

AE Business Solutions is looking for a highly motivated Network Operations Center (NOC)Support Technician for a conract-to-hire position on the east side of Madison.

The ideal candidate for this rolewill have excellent communication skills and a passion for providing exceptional technical phone supportin a fast-pacedcall center.

This is a great opportunity for a recent college graduate seekinga professional growth opportunity with a rapidlyexpanding business.

Responsibilities include :

  • Answer incoming calls in a pleasant and helpful manner
  • Listen to voicemail messages and respond to customers requests
  • Escalate issues to Shift Lead
  • Update customers regarding the status of their inquiries or issues via telephone or email
  • Research and resolve issues such as documentation requests, repeat issues, and follow-up as appropriate
  • Execute projects given by Supervisor


Preferred Requirements:

  • Excellent customer service skills.
  • Requires a minimum of 2 years of customer service experience
  • Exceptional written and oral communication skills.
  • Must be able to document issues with a high level of accuracy and attention to detail
  • Ability to multitask in a fast paced and demanding environment
  • Basic understanding of TCP/IP, subnetting and the OSI network model
  • Knowledge in one or more of the following areas is a plus:
  • Wi-Fi connectivity troubleshooting
  • Telecommunication circuits (Cable/DSL, T1, DS3, Fiber, etc.)
  • Routing and Switching

    Cisco IOS

    Fiber Optics (CWDM/DWDM)

    Wireless (Cellular/DAS, Microwave)
  • Linux Administration


If you are interested in being considered for this opportunity, please send a resume to Alex Stormoen, Technical Recruiter, at alex.stormoen@aebs.com

*No corp-to-corp, please

AEBS is AA/EOE
Dice Id : aewi001
Position Id : 9854
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