NOC Technician

Cisco, Operations support systems, Troubleshooting
Full Time
$45,000 - $55,000
Travel not required

Job Description

POSITION SUMMARY

Core Responsibilities:

  • Work in the Network Operations Center monitoring customer networks
  • Provide superior customer service by being courteous, knowledgeable, and professional.
  • Troubleshoot network connectivity issues across a wide range of routers and switches.
  • Knowledge and experienced with Layer 1 and Layer 2 troubleshooting and practice
  • Utilize the trouble ticket system to log all requests and activities including documentation of special requests and customizations considered important for future support
  • Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions
  • Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests
  • Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
  • This position requires you to work nights, holidays and weekends as well as be on-call when required

EDUCATION AND EXPERIENCE REQUIREMENTS

  • 1-3 years related Network Operations Center (NOC) experience (or similar IT experience)
  • 1-3 Years troubleshooting network connectivity on Cisco routers and switches using SSH, Telnet from a command line interface
  • Knowledge and experience with IP troubleshooting, TCP/IP, DNS, ping, trace route
  • Experience troubleshooting T1 problems with vendors (Verizon, AT&T, etc.)
  • Knowledge and experience using a trouble ticketing system such as Remedy
  • Experience using network monitoring systems such as HP Openview, Solarwinds Orion, and Cacti
  • CCENT Certification, and/or the desire and ability to work towards the CCNA certification
  • MUST HAVE PRIOR NOC EXPERIENCE
Dice Id : 90956506
Position Id : 18486
Originally Posted : 10 months ago
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