National Network Operations Center (NNOC) Tier 1 Technician

Wireless, Telecommunications, CMDA, 5G, Windows, NNOC, Voice, Data
Full Time
$30 - $35

Job Description

National Network Operations Center (NNOC) Tier 1 Technician - Schaumburg, IL - 3-6 Month Contract to Hire - $30-35/hr W2

2nd Shift hours: 4:00pm - 12:00am

Accurately monitor multiple technologies on voice or data network including real time alarm monitoring and ticket tracking. High call volume including ticket updates, troubleshooting and providing technical assistance!

  • Utilize selected network management tools to monitor, trouble shoot and restore the wireless or data equipment.
  • Answer inbound phone calls from regional teams and LEC/vendors to bring resolution to tickets.
  • Coordinate with field associates and various departments to assist with service restoration based on alarm conditions.
  • Detail/document all network outages using existing trouble ticket system, including timely updates and closure.
  • Utilize NNOC technical/user documentation including but not limited to methods of procedures (MOP's) and service level agreements (SLA's).
  • Participate in available technical and personal development opportunities.
  • Handle network outages via conference bridges.
  • Provide comprehensive on demand updates for network outages

Bachelor's degree in a related field; or 6 years equivalent work experience in related field/industry; additional experience may be considered in lieu of a degree and must be willing to work assigned shift.

Proficient in monitoring more than one wireless / telecommunications technology such as CDMA and/or 5G. Ability to lead multiple tasks in a fast paced and ever evolving environment. Ability to work as both a good teammate and individual contributor. Functional and working knowledge of Microsoft Windows and various operating systems. Flexibility to work various shifts to support a 24 X 7 X 365 operation. Ability to be available to work weekends, holidays, and unforeseen shifts as needed.

Dice Id : solpart
Position Id : 6683561
Originally Posted : 4 days ago
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