Hope you are doing well.
I have the below-mentioned position with me. Please let me know if you are comfortable and available for the same.
Production Support Analyst
Location: start virtual then Owings Mills, MD OR Baltimore, MD
Interview: 2 int - Phone then WebEx
LOA: 12 month contract possible 12 month extension
Outcome & Benefits: The driving need for this position is to provide first line support of ETL admin mailbox support requests on tasks spanning all environments dev, qual, prod. This resource will be highly utilized for SnapLogic and Informatica support/upgrades activities assisting development teams on migrating code and troubleshooting technical issues. Given the relatively short versions support window (18-24months) for Informatica products, upgrades are becoming a 12-14 month recurring activity. This workload will continue to be fulfilled by utilizing contingent workers.
Capability: The technical skills required in support our Informatica products suite (Power Center, Data Quality, Information Life Cycle Management, Test Data Management, MDM, IICS), JAWS analytics and SnapLogic. Strong communication skills for customer engagement (development and TechOps support teams)
5+ years supporting Informatica (upgrades, troubleshooting, restarting jobs, etc)
Working in a call and ticket environment (escalations, etc)
Doing on-call rotations with the team (will be twice a month in this case)
Great communicated required
Experience with other tools, etc like MDM, Snap Logic, Power Center, etc (or similar)
Long Term Strategy: The driving need for this position is to provide first line support of ETL admin mailbox support requests on tasks spanning all environments dev, qual, prod. This resource will be highly utilized for Informatica upgrades activities assisting development teams on migrating code and troubleshooting technical issues.
Risk / Impact: The absence of this contract resource would cause significant delay in the support of development team project requests. Additionally, maintenance activities such as monthly AMI refreshes, quarterly IICS upgrades, and other projects such as the Informatica and SnapLogic upgrades could be impacted as we may need to redirect resources to provide daily support.