Network Administration and Ops

Automated, Civil, Customer Service, Foundation, Help Desk, Management, Networks, Project, Scripts, Security
Full Time
Telecommuting not available Travel not required

Job Description


The Origin program supports several customer networks on several different platforms and is responsible for modern system implementations, system O&M, C&A, continuous monitoring, Information security and communications security on all of these systems. The Lead will be responsible for developing, distributing, supporting, enforcing, and integrating best practices and technology standards relevant to Service Request Fulfilment, Incident Management and Problem Management, and be responsible for day-to-day management of an IT Help Desk that provides Tier 1-3 support to triage, troubleshoot, respond to user calls, and resolve issues identified.

Specific roles & responsibilities for the position include but not limited to the following:

  •         Lead a team of 17+ employees who provide network administration, maintenance, operations, logistics, and engineering services to ensure secure, reliable, and uninterrupted availability of multiple customer networks.

          Ensure continuous monitoring and manage cyber security service components (e.g. alarms, events, logs) for security, capacity, performance, availability and support elements (power/cooling).

          Oversee Security Operations Center functions such as continuous monitoring, operating, reporting, detection, investigation

          Manage, coordinate, track, report, process and work tickets daily

          Provide and coordinate Tier 2 and 3 technical support with other team members

          Develop/review SOPs and other documentation for use within the operations team

          Perform tasks based on SOPs to perform system and application changes as required

          Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts

          Ensure the resolution of trouble tickets to completion and communication with users to ensure customer satisfaction before closure

          Provide regular status updates and communications regarding all open tickets

          Coach, mentor and train staff



  Typically requires a BA/BS or equivalent experience and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience.

          Generally has 4+ years of experience supervising or leading teams or projects.

          Enterprise helpdesk/service desk experience

          Experience using NOC tools such as SolarWinds, SCOM, Splunk

          Knowledge of ITSM products (i.e. Remedy or ServiceNow) 

          Knowledge of security policies and general vulnerabilities management

          Expert infrastructure/system/application troubleshooting abilities

          Experience setting up Help Desk components and supporting customers dispersed over more than one location.

          Experience managing operations in such a way where Customer Service is proactively emphasized and successfully delivered on by the team.

          ITIL Program Experience Foundation or higher

          Experience automating or orchestrating the provisioning of new services

          Can plan and prioritize work, both their own and that of project team. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.

          Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context.

          Excellent active listening skills. 

          Strong interpersonal skills with the ability to interact effectively with all levels of personnel, elected officials, executive leadership, senior management, users, vendors and subcontractor personnel

          Demonstrated management of technical team while providing vision and developing tactical goals.

Employer Overview:

Employer is a global science and technology solutions leader working to solve the worlds toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The companys 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Employer reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Employer with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit The companys diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Employer will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Employer is an Equal Opportunity Employer. 

Department: Technology
Dice Id : 10120548
Position Id : 3625_3871479
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