The IT Support Technician is responsible for the day-to-day and operational support for office and plant functions. Reporting directly to the HSS IT Local Manager, based in the US, the individual will also be responsible for carrying out IT initiative projects defined by the Head Office.
including computers, printers, smartphones, and peripherals.
. Ability to work as “smart hands” assisting with Servers and other IT related equipment.
of hardware and software.
Work with other project teams to complete larger projects.
the organization. Communicate competently with administrators, service providers, on-site staff
and external vendors.
or an automated monitoring system.
the appropriate party, if necessary. Replace or repair defective parts and equipment.
isolating computers from the network.
updates to ensure smooth transitions.
needs of the business including off-hours support as needed
Microsoft Office applications
flexible and open-minded
root cause of problems and seeks consensus as much as possible.
Three weeks of vacation in 2021 (our vacation period is from January 1 – Dec 31).
A must: the individual needs to be bilingual (written & spoken)
Despite the COVID, the individual can work from home from time to time, however, he/she will need to be on the site as well due to several computers connected directly to our shop floor machines.
We are currently on the Work Share Program; office employees are working 36h/w the remaining 4h are being paid by the Employment (Service Canada). We will be on this program for the rest of the year; probably. Some weeks, depending on operational needs, the employee may work 40h.
Flex hours, group benefit coverage, Simplified Pension Plan, EAP, and many other benefits as well.