Network Administrator

cisco, watchguard, juniper, vlan, vmware, citrix, microsoft
Full Time
Up to $75,000
Work from home available Travel required to 10%.

Job Description

The Network Administrator is responsible for maintaining the design and integrity of the internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests. Most important for this role:
Complex Networking, someone who can support at the firewall and network level.
Network level has to understand VLAN (OSI Layer: Layer 2 and 3)
Products: Cisco, Watchguard, Juniper

Basic Functions:

  • IT Support relating to issues with the internal systems and network infrastructure.
  • Support services for Microsoft related technologies: Windows Server, Exchange, SharePoint, Office 365, Azure etc.
  • Support services for virtualization technologies: VMware, Citrix, and Microsoft.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Administer hosted and cloud solutions for customers using technologies that meet their requirements.
  • Support disaster recovery solutions.
  • Remote access solution support: VPN, Terminal Services, and Citrix.
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
  • Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
  • Document maintenance for all computer systems and network infrastructure.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

Additional Duties:

  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses in ConnectWise as they occur.
  • Understand processes in system by completing assigned training materials and blueprints on the ConnectWise University.
  • Work through a daily schedule in Ticketing System that has been established through the dispatch process.
  • Work through project tickets and phases in system as assigned by a Project Manager.
  • Enter all work as service or project tickets in system.
  • Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.

Knowledge/Skills Required:

  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast moving environment.
  • 5 plus years of IT experience.

Orevious experience with ConnectWise Ticketing System – a bonus!

Dice Id : 90803224
Position Id : 6725947
Originally Posted : 1 month ago
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