Computer Client Field Analyst(desktop support)

  • Finezi,
  • San Francisco, CA
desktop support, Win7 Win10 customer support
Contract W2
Depends On Experience
Telecommuting not available Travel not required

Job Description

Title: Computer Client Field Analyst

Job No: #10322

Location: 77 Beale Street, San Francisco, CA 94105 United States

Duration: 12 months

 

Qualifications:Qualifications Minimum Qualifications BS in Computer Science, Computer Information Systems, or Business with Management Information Systems or Computer Information Systems or equivalent work experience Minimum 3 years experience in service/help center or field support Senn-Delany champions Strong understanding of the business processes surrounding an ITIL Service Management delivery model Excellent customer interface skills Testing and troubleshooting skills Pacific Gas and Electric Company is an AA/EEO employer that actively pursues and hires a diverse workforce. Keywords Pacific Gas and Electric Company (PG&E)(PGE)(PG&E Corp)Northern California, CA, Public Utility, Green Energy, Green Job, Green Jobs, Renewable Energy 

 

Responsibilities: Provide desk side support (hardware/software support & training); local & networked printer and MFP devices and other PC peripheral devices (e.g. Blackberries, Air cards etc). This includes limited support for any software titles on the company's standard image. Perform data recovery on failed hard drives as directed Work with other service providers to coordinate resolution of Incidents and Service Requests, including acting as the local point of contact for any vendor representatives coming on site to perform IT-related tasks Requires the balance of technical expertise, task management and teamwork, while serving our customers Diagnoses and troubleshoots problems with PCs/laptops, software, communications devices, servers and network connections as required Ensures processes and procedures for installation and troubleshooting, are appropriately documented (e.g., SMC knowledge base), by submitting feedback to individuals responsible for updates Ensures accurate and timely documentation of work (e.g., service tags, time reports, etc.), by daily updating of Service Requests in SMC database Provides after-hours, on-call support for urgent issues on applications used by clients, call centers Distribution, Substation Operators, and/or Operation Emergency Center Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.) Demonstrates full understanding of desk side support, troubleshooting and resolution concepts Completes assignments of moderate scope and complexity Selects methods, approaches and tactics to resolve problems and obtain solutions May participate on project teams Assignments are generally low to moderate risk Receives little instruction on day-to-day work and general guidance on new assignments 

 

 

  Suneel

510 323 4515

Posted By

Dhanraj Devadiga

Contact
Dice Id : 10309206
Position Id : 498436
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