Network Engineer/Tier 3 Support Miami, FL

osi, linux, windos, lte, wifi, lan, wan, cisco, juniper, velo, meraki, voip, pbx
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

TITLE: Network Engineer/Tier 3 Support Miami, FL

Our client is seeking a highly performing Network Engineer, Tier 3 customer support, R&D support, and product quality assurance specialist. Reliant on your technical experience and top notch troubleshooting of technical product issues, you will work with their customers, their internal product development team and other integral internal staff to resolve issues and maintain a positive relationship.

Direct Hire Sorry, no sponsorship

Requirements

  • Mandatory Technical Experience
    • Detailed understanding of OSI model
    • Extensive Networking and IT skills
    • Extensive experience with Linux & Windows environments
    • Network architecture, LTE/Wi-Fi/WAN/LAN, Customer Network Solutions, and Backbone Architecture & Server Management
    • Packet capture & wire-shark analysis
  • Preferred Technical Experience
    • Cisco certification and experience with Cisco, Juniper, Velo, Meraki, etc.
    • Development of test plans, product quality plans, test cases, and scripts for QA and product validation
    • Experience with VoIP & PBX solutions, porting, DIDs, SIP Trunks, Class 5 PBX functionality and management, and experience with overall VOIP solutions
    • Extensive experience with SIP and related protocols
    • Solid understanding of troubleshooting tools for SIP Applications, Server Monitoring Tools and Support tools
    • Embedded development experience a plus
    • Experience with routers, device management, and TR-069 / STUN
    • Understanding of device Sys-logs & Sys-log servers
    • Experience with C, Python & Database programming a plus
    • Important Soft Skills
      • Ability to conduct technological analyses and research
      • Leadership and organizational abilities
      • Strategic thinking and problem-solving aptitude
      • Ability to actively communicate, inspire and motivate all levels of staff
      • Ability to think and act strategically and proactively
      • Strong communication & presentation skills working with executives and customers
      • Good at problem solving, training others, and collaborating in a team environment
      • Responsibilities

        • Troubleshoot and diagnose customer networking issues as they relate to our products
        • Work with customers on pre-sales opportunities to design network solutions
        • Create technical documentation to be used by internal staff, partners and customers for reference
        • Lead customer support tracking and issue resolution as it relates to technology
        • Provide feedback into product development strategy to ensure reliability, functionality and efficiency

        Posted By

        Janine Lewis

        4901 LBJ Freeway, Suite 100 Dallas, TX, 75244

        Contact
        Dice Id : 10239619
        Position Id : 3729
        Originally Posted : 1 month ago
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