Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering and innovation expertise.
Network Operation Specialist Lead
Serve as a network operations engineer and technical support for 24x7 network operations across multiple operational networks. Interface with Tier III and network operations to escalate and resolve technical issues on the operational network environment. Support problem management resolution by tracking system-wide problems on the operational networks and working with engineering support, including network operations, network engineering, systems engineering, and desktop engineering to see problem troubleshooting through to resolution. Support the operations and maintenance of critical Windows and Linux systems to maintain operational availability and an excellent security posture through system configuration and patching maintenance. Monitor and maintain server assets across multiple physical sites on multiple networks and maintain responsibility for server asset management, including the maintenance of security patches and the application of security hardening guidance and real time
monitoring of server assets. Log all incidents, requests, questions, tasks, and projects, apply thorough diagnostic techniques to identify problems, investigate causes, recommend solutions on the operational server infrastructure, and create and maintain comprehensive documentation for all troubleshooting procedures. This position may require working alternate schedules and shift work.
-5+ years of experience with service desk management
-Knowledge of a variety of service desk management tools, including ServiceNow and BMC Remedy
-Knowledge of data system networking and protocols, including IP, such as TCP and UDP, SNMP, SMTP, networking STIG scanning tools, and McAfee
-Ability to develop and refine standard operating procedures
-Ability to lead and work with a team and participate in client meetings
-Ability to obtain a security clearance
-BA or BS degree
-ITIL Certification required
-Experience with YUM, Puppet, Apache Tomcat, Apache Solr, and VMware 5.5
-Experience with Splunk, Microsoft SCCM, and Microsoft Operations Manager
-Experience with using BMC Remedy for ticket queue maintenance and ticket tracking
-Experience with Visio and maintaining and developing network maps using automated and manual tools
-Experience with Linux
-Knowledge of ITIL v3 and Agile processes
-Possession of excellent oral and written communication skills
-Possession of excellent leadership skills
-BA or BS degree in an Engineering- or IT-related field
-Public Trust clearance
-ServiceNow Administration Certification a plus
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.
Integrating a full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems. by their side to help them achieve their missions. Booz Allen is committed to delivering results that endure.
We are proud of our diverse environment, EOE, M/F/Disability/Vet.