Network Operations Center Specialist

IT, Network, Management, Manager, CISSP
Full Time

Job Description


IMG - provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time Network Operations Center Specialist at its Columbia, MD location.

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.


As part of the Network Operations staff, perform the activities associated with the identification, prioritization, and resolution of operational issues to ensure service levels and objectives are met. Refers issues to Tier 3 staff for resolution as required, track and monitor response/resolution time, and verifies user acceptance

Responsibilities include:
  • Acknowledging events received from the Enterprise Management Tools
  • Opening incidents relating to received events
  • Troubleshooting based on defined procedures to resolve the event
  • Recommending updates to Standard Operating Procedure documents to adapt to new system functionality or configuration changes

  • Qualifications
  • Experience working with SLAs
  • Strong time management and communication skills
  • Strong interpersonal and presentation skills
  • Strong troubleshooting and technical skills in networking and desktop support.
  • Experience with enterprise management monitoring tools such as HP Open view, Solar winds, or Splunk required
  • Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required

  • Must have one of the following 8570 Certifications: SEC+ CE, CYSA, GICSP, GSEC, SSCP, CISSP, CASP, CISM

    Education: Three (3) years of experience with a Bachelor's Degree in a Business, Technical or Math related field. Five (5) years with an Associate's Degree or seven (7) years' experience may be substituted for the Bachelor's Degree. Must have experience working with customer technology and support requirements.

    Clearance Required: TS/SCI prior to consideration

    Additional Requirements to be obtained: FSP polygraph is required upon starting

    • Health, dental, vision, and life insurance
    • Short term and long term disability insurance
    • 401(k) with generous company match
    • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
    • 20 days of personal leave plus paid federal holidays
    • Professional development and training assistance

    Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    Dice Id : 10119051
    Position Id : 4312
    Originally Posted : 1 month ago
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