Network Operations Manager

KPI, NOC, Network Analysis, IT Infrastructure, Unified Communications, Network Operations, Operations Management
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

Network Operations Manager

Astor and Sanders, an IT solutions provider located in Rockville, MD, is currently seeking exceptional candidates for an Enterprise Network Operations Manager position to work in support of our Federal Government client located in New Carrollton, MD. Responsibilities include managing all aspects of network operations center and Unified Communications, management of connectivity, network performance, maintaining network software configurations, managing the distribution of patches and software releases as needed, network and system trouble shooting, monitoring tools, alarm conditions as well as escalation processes and procedures, leading and defining the process of troubleshooting and participating in change management and root cause analysis and interfacing with field operations, engineering team, equipment vendors, and network service providers

Roles & Responsibilities:

  • Oversees and directs the day-to-day activities of technical contract staff, ensuring that
  • Responsible for ensuring coverage and support for all shifts and on call support for nights and weekends.
  • Ensure networks, services, and infrastructure work reliably and securely at all times.
  • Maintains a professional Level 3 Network Operations center.
  • Maintains a professional IT infrastructure (LAN/WAN/UC operation, Tools)
  • Establishes an operations schedule that ensures the full efficient and consistent operation of LAN/WAN/UC services.
  • Develop, maintain and analyze internal metrics and KPIs to improve performance, ensuring that all defined metrics are measured accurately.
  • Ensures operations are adequately staffed with skilled personnel.
  • Ensures all required processes, procedures, and documentation are in place and enforced.
  • Ensure all infrastructure and service desk processes and procedures are compliant with ITIL.
  • Provides guidance and leadership to staff, directly supports end users by handling escalations, monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues.
  • Analyze network data and reports and make recommendations
  • Assess the impact of all changes on the Capacity Plan and the performance and capacity of all services and resources.
  • Ensure that proactive measures to improve the performance of services are implemented.

Required Qualifications:

  • 8+ years of IT experience at least 2 of which are in enterprise network operations management.
  • Bachelor’s Degree in Computer Science, Information Systems, Engineering or equivalent.
  • Experience managing Unified Communications and Network Infrastructure.
  • Experience with IT in a Federal environment.

Astor & Sanders Corporation (Astor), an award winning IT solutions provider located in Rockville, MD. This is an excellent opportunity for an experienced and motivated professional seeking personal challenges and professional rewards. Astor is a fast-growing, award-winning provider of IT solutions and services, and provides software engineering and development solutions using a variety of development tools, including host-based, web-based, and client-server applications. We offer a unique, stimulating, challenging, and fun environment that fosters individual growth and rewards performance. Our goal is to provide highly qualified information technology services to our customers. We help our customers stay ahead of the curve, meeting challenges and needs of the progressive market.

Our competitive benefits package includes medical and dental coverage, 401k plan with employer contribution, paid holiday, vacation and sick leave, metro-check program, and tuition reimbursement. If you enjoy being a part of a chance to work with bright, highly motivated people dedicated to excellence, please apply today!

EEO/AA employer. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, ethnicity, color, national origin, sex/gender, pregnancy, religion, age, marital status, sexual orientation, military/veteran status, disability, genetic information/history or any other personal characteristic protected by law. Astor welcomes all individuals with disabilities and protected veterans.

Dice Id : 90910720
Position Id : 6155008
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