Network Tech

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State Employees' Credit Union
CCNA, troubleshooting Routing and Switching protocols BGP, EIGRP, OSPF, and STP, TCP/IP, IPSEC, and Frame-Relay
Full Time
Depends On Experience
Telecommuting not available Travel not required

Job Description

Purpose: To provide second level incident management for SECU systems, users, and service providers. Monitor, manage, and support a defined technology/system (e.g hardware, operating systems, network and applications) in support of ongoing operations and projects. Focus on event and incident management, and as an escalation resource for problem management.

Dimensions:
• Monitors network equipment to ensure systems and software uptime.
• Coordinates incident management with Vendors when outages occur to ensure that corrective action is taken in a timely manner and to restore services as quickly as possible.
• Analyzes and troubleshoots network systems and application status to identify potential incidents and develop solutions before outages occur.
• Technician serves as a direct point of contact for user and service provider interaction.
• Supports local area network (LAN) and wide area network (WAN) for SECU.
• Supports telecommunications equipment installation, troubleshooting, and hardware testing.
• Coordinates activities of equipment and vendors.
• Reviews failures for trends and chronics and escalate potential problem management. Act as initial point for problem management.
• Participates in knowledge transfer and management, actively builds knowledge base.
• Assists with Event Management.

Duties:
• Troubleshoot complex enterprise networks to quickly resolve downtime and outages
• Respond to network management system alarms according to established processes
• Manage issues/users by setting expectations and meeting/exceeding those expectations to achieve the highest level of satisfaction
• Effectively communicate issues to engineers within the support team, and resolutions/work-around to the end user community
• Resolves network level problems
• Measures systems and network performances and recommends/implements performance improvements
• Assist with testing new network technologies
• Supports configurations and installations of network devices such as routers, switches, ATMS, etc.
• Must use all available learning resources, including certification classes, manuals and technical publications, and on-the-job training provided by senior personnel to increase knowledge of network architecture, protocols, equipment specifications, troubleshooting techniques, document standards, and procedures.
• Utilize lab environments to recreate, troubleshoot, and resolve issues
• Other duties as assigned.

Requirements:
• BS in Engineering/Computer Science/IT, or CCUE Certification, or Associate of Arts degree via the North Carolina College Transfer Program (NC-CTP) highly desired
• Minimum of 2-3+ years’ experience in network support
• CCNA highly desired
• Strong practical knowledge of troubleshooting Routing and Switching protocols BGP, EIGRP, OSPF, and STP
• Must be willing to work evening shift in a 4 day x 10 hour rotation which includes weekends and holidays.
• Strong practical knowledge of protocols including TCP/IP, IPSEC, and Frame-Relay
• Strong practical knowledge of Cisco platforms including 6500 and ISR series routers
• Working knowledge of Voice over IP (VOIP)/Call Manager/UCCE technology preferred
• Strong analytical, problem solving and organizational skills
• Strong written and verbal communication skills
• Prior experience in support of remote networks required
• ITIL certifications a plus
• Must be able to speak English fluently.
• Must be able to cooperate and collaborate with co-workers.
• Must be cordial in all interactions with members and co-workers.
• Must adhere to the work schedule and attendance policy established by manager.
• Must complete the Credit Union’s Basic Module Program requirements within 24 months of hire date as a condition of employment.

Job Environment:
• Office setting with physical proximity to other employees.
• Some background noise from other employees, copy machine, fax machine, and telephone.

Physical Demands:
• Must be able to comprehend and carry out verbal and written instructions.
• Job requires a substantial amount of sitting.
• Use of hands and fingers to press keys on computer keyboard to enter or retrieve information.
• Use of hands and finger to press telephone key pad and lift telephone receiver.
• Must be able to comprehend phone calls.
• Must be able to lift 10 pounds.



Company Information

State Employees' Credit Union (SECU) is a not-for-profit financial cooperative owned by its members and has been providing employees of the State of North Carolina and their families with consumer financial services for 80 years. SECU serves over 2 million members through 257 branch offices, nearly 1,100 ATMs, 24/7 Member Services via 1-888-732-8562 and a website, www.ncsecu.org. With a staff of 6,200 employees, SECU is the second largest credit union in the United States.
Dice Id : 10218251
Position Id : 7800NT62218

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