Network Technician/Helpdesk Specialist

BIND, Circuits, Cisco, Customer Service, HTML, iOS, Linux, Networking, Research, Security, Sun, Supervisor, TCP/IP, Technician, Wireless
Full Time
Telecommuting not available Travel not required

Job Description

Description:

 

 

AE Business Solutions is looking for a Networking Technician/Helpdesk Specialist .

 

 

This position is with a large organization in the East Madison/Sun Prairie area. If you re looking to get into an organization with strong market recognition, an outstanding culture where employees are recognized for their contributions, strong upward mobility potential and access to some of the area s top networking and security professionals, this could be the right opportunity for you! This is a great opportunity for a recent college graduate seeking a professional growth opportunity with a rapidly expanding business.

 

 

Responsibilities include:

 

 

Answer incoming calls in a pleasant and helpful manner

 

 

Listen to voicemail messages and respond to customers requests

 

 

Escalate issues to the Shift Lead

 

 

Update customers regarding the status of their inquiries or issues via telephone or email

 

 

Research and resolve issues such as documentation requests, repeat issues, and follow-up as appropriate

 

 

Execute projects given by Supervisor

 

 

Requirements:

 

 

Excellent customer service skills.

 

 

2 years of customer service experience (not specifically within IT)

 

 

Exceptional written and oral communication skills.

 

 

Must be able to document issues with a high level of accuracy and attention to detail

 

 

Ability to multitask in a fast paced and demanding environment

 

 

Basic understanding of TCP/IP, subnetting and the OSI network model

 

 

Knowledge in one or more of the following areas is a plus:

 

 

Wi-Fi connectivity troubleshooting

 

 

Telecommunication circuits (Cable/DSL, T1, DS3, Fiber, etc.)

 

 

Routing and Switching Cisco IOS Fiber Optics (CWDM/DWDM) Wireless (Cellular/DAS, Microwave)

 

 

Linux Administration

 

 

If interested in this position, please send your resume and a brief explanation of your interest/qualifications to alex.stormoen@aebs.com .

 

 

AE Business Solutions does not sponsor applicants for employment visas. No Corp-to-Corp, please.

 

 

AE Business Solutions is an Equal Opportunity Employer. EOE/AA

 

Dice Id : aewi001
Position Id : 885632
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