Network Technician/Helpdesk Specialist

BIND, Circuits, Cisco, Customer Service, HTML, iOS, Linux, Networking, Research, Security, Sun, Supervisor, TCP/IP, Technician, Wireless
Full Time
Telecommuting not available Travel not required

Job Description




AE Business Solutions is looking for a Networking Technician/Helpdesk Specialist .



This position is with a large organization in the East Madison/Sun Prairie area. If you re looking to get into an organization with strong market recognition, an outstanding culture where employees are recognized for their contributions, strong upward mobility potential and access to some of the area s top networking and security professionals, this could be the right opportunity for you! This is a great opportunity for a recent college graduate seeking a professional growth opportunity with a rapidly expanding business.



Responsibilities include:



Answer incoming calls in a pleasant and helpful manner



Listen to voicemail messages and respond to customers requests



Escalate issues to the Shift Lead



Update customers regarding the status of their inquiries or issues via telephone or email



Research and resolve issues such as documentation requests, repeat issues, and follow-up as appropriate



Execute projects given by Supervisor






Excellent customer service skills.



2 years of customer service experience (not specifically within IT)



Exceptional written and oral communication skills.



Must be able to document issues with a high level of accuracy and attention to detail



Ability to multitask in a fast paced and demanding environment



Basic understanding of TCP/IP, subnetting and the OSI network model



Knowledge in one or more of the following areas is a plus:



Wi-Fi connectivity troubleshooting



Telecommunication circuits (Cable/DSL, T1, DS3, Fiber, etc.)



Routing and Switching Cisco IOS Fiber Optics (CWDM/DWDM) Wireless (Cellular/DAS, Microwave)



Linux Administration



If interested in this position, please send your resume and a brief explanation of your interest/qualifications to .



AE Business Solutions does not sponsor applicants for employment visas. No Corp-to-Corp, please.



AE Business Solutions is an Equal Opportunity Employer. EOE/AA


Dice Id : aewi001
Position Id : 885632
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