Network Voice Engineer

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Kforce Technology Staffing
Full Time, Perm
Competitive

Job Description

RESPONSIBILITIES:
Kforce has a client that is seeking a Network Voice Engineer in Duluth, GA.


Summary:
This position provides engineering support and consultation for the implementation of technical solutions within the company's telephony and contact center telecommunications environments, across a complex multi-location and multi-vendor infrastructure.

This position will be primarily responsible for, but not limited to, the call routing, scripting and configuration of the Cisco Contact Center Enterprise applications (UCCE, ECE, Contact Center), management tools. This position has additional advanced knowledge and awareness of other contact center technologies such as Cisco Unified Communications and Cisco Unity, as well as voice gateways and networks, call recording and analytics, and ancillary support systems.

REQUIREMENTS:
* Bachelor's degree in Computer Information Systems, Telecommunications, or related technical field with 7+ years of experience
* CCNP Voice or Collaboration Certifications preferred
* Excellent oral and written communication skills, ability to work long hours under pressure during system outages and implementations
* Expert level technical expertise of Cisco Unified Contact Center Enterprise (UCCE) systems and management of complex telecommunications environments and infrastructures
* Experience with multiple voice and call center technologies such as Cisco UC that includes CUCM, UCCE, ICM, ECE and EIM, CUIC dashboard development, CUSP, Voice Gateways, Unity voicemail, call recording and analytics, and ancillary support systems
* Proven experience using SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis/voice protocols, SQL Server Integration Services (SSIS), and SQL Server Development
* Knowledge of WAN/LAN technologies and VoIP/SIP call routing technologies and protocols, including working knowledge of TCP/IP, CUBE/SBC, servers and switches
* Proven ability to perform coordination and problem isolation/remediation


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Posted By

Corporate Headquarters



Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.
Dice Id : kforcecx
Position Id : ITEQG1901773
Originally Posted : 1 month ago

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