Northrop Grumman (DoD SkillBridge) - PC Desktop Support Technician

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Northrop Grumman
Full Time

Job Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

As one of the largest global security companies in the world, Northrop Grumman is proud to help our nation's military personnel make the transition to civilian careers. Approximately 1/4th of Northrop Grumman's 90,000 employees self-identify as veterans, and more than 1,600 are reservists.

The Northrop Grumman Military Internship Program (NG-MIP) is an approved SkillBridge Program under Dept. of Defense Instruction 1322.29 .The NG-MIP program is an opportunity for transitioning service members to gain valuable civilian work experience through an individual internship during their last 6 months of service, for up to 180 days. The Northrop Grumman Military internship Program is open to all ranks and experience levels. SkillBridge participants are not eligible for compensation from Northrop Grumman, as they continue to receive military compensation and benefits as active-duty service members.

Responsibilities for this internship position are:

Northrop Grumman Corporation (NGC) has developed the Northrop Grumman - Military Internship Program (DoD SkillBridge) utilizing the DoDI guidance for SkillBridge. During this program the service member will be on-site at his or her host company performing an individual internship in an entry to mid-level career type role. The service member will be on the job training supporting a work schedule equivalent to 40hrs per week. Outlined below are the Goals, Objectives, and Outcomes for the program.

Goals - Provide transitioning service members fellowship-style job skills training during the last portion(s) of their military commitment. This program is specifically designed to offer internships that result in the potential to transition to a full-time opportunity as the conclusion of the training. Interns will serve as a pipeline for high-speed, motivated military candidates into NGC.

Objectives - Service Members who complete the Intern program will be highly-trained, capable, future employees that align to the specific needs of the organization and are prepared to meet the NG mission "Defining Possible" on Day 1. This program provides a comprehensive internship experience including professional development, networking with leadership, and training specifically focused on NG leadership principles, company history, customer/stakeholder engagement, product and service overview, and core job responsibilities.

Outcome - Offer transitioning service member a rewarding opportunity to join the Northrop Grumman team.

DoD SkillBridge Eligibility:
  • Has served at least 180 days on active duty
  • Is within 12 months of separation or retirement
  • Will receive an honorable discharge
  • Has taken any service TAPS/TGPS
  • Has attended or participated in an ethics brief within the last 12 months
  • Received Unit Commander ( first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of internship.
Job Description:

Northrop Grumman Global Operations Security is seeking a well-qualified Desktop PC Tech for a classified government program at its Melbourne, FL location. Individual will perform the following duties on a day-to-day basis in support of the program.
  • Provides technical support for computers and associated networks.
  • Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors.Connects personal computers and terminals to existing data networks.Performs basic PC setups.
  • Instructs and assists users in the use of personal computers and networks.Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.Maintains trouble logs.
  • Completes paperwork and other tasks needed to satisfy Security requirements.Successfully follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.Works with Security to remediate classified or unclassified data spillage incidents.
  • Coordinates with users, service desk, server administrators, network engineers, and customer and IT management.
  • Reviews the trouble ticket queue to identify issues that need to be addressed.Works through the ticket queue without intervening management direction (self-motivated).
  • Proficiency in Microsoft products such as Windows desktop OS, Office Product Suite
  • Resolves tickets within established SLAs.Raises issues that require management attention or involvement.
  • Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
  • Works with system administrators and other staff to resolve support issues, escalating where appropriate.
  • Participates in new installations, testing and special projects as needed.
  • May spend portions of the day away from the desk when supporting users and moving equipment.
  • Exhibits good communication skills, an energetic approach, and patience with customers.
  • Possess a technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations.
  • Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
  • Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
  • Route calls to product line specialists. Maintains and updates records and tracking databases.
  • Alerts management to recurring problems and patterns of problems
Basic Qualifications:
  • High school diploma or equivalent and 4 years of experience OR Associate's degree and 2 years of experience OR Bachelor's degree and 0 years of experience
  • Current DOD 8570 IAT level 2 baseline certification (example: Security+ CE); OR must have the ability to obtain one within 3 months of start date
  • Active DOD Secret clearance
  • Ability to be cleared to and maintain special access programs (SAP) clearance
  • Experience working in a fast paced environment where multiple projects are being developed and deployed simultaneously
Preferred Qualifications:
  • Bachelors of Science or other technical based degree
  • Active DoD Top Secret clearance with ability to maintain
  • CompTIA Security+, A+, Network+, or ITIL Certification
  • Microsoft Certifications (MCP, MCSE or MCSA) a plus
  • Proficiency in remote administration and troubleshooting of desktop PCs, SCCM, PowerShell
  • Experience with thin clients
  • Experience in Active Directory configuring user and computer accounts
  • Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)
  • Experience supporting VMware VDI (Virtual Desktop Infrastructure)
  • Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking
ESMilIntern

Salary Range: $47,100 USD - $78,500 USD

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042 https://www.saferfederalworkforce.gov/contractors/ .

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO . U.S. Citizenship is required for most positions.


Company Information

Northrop Grumman solves the toughest problems in space, aeronautics, defense and cyberspace to meet the ever-evolving needs of our customers worldwide. Our 90,000 employees are Defining Possible every day using science, technology and engineering to create and deliver advanced systems, products and services. Northrop Grumman careers and internships are as varied as your interests, with a lifetime of potential that will allow you to work together with people from many backgrounds, personal passions and disciplines.

© 2020 Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions. For our complete EEO/AA and Pay Transparency statement, please visit our site.

Dice Id : 10122071
Position Id : R10039803
Originally Posted : 4 months ago

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