Operations Analyst 2 - OPS Manager

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The Judge Group, Inc.
Analyst, Customer Service, HTTP, Manager, Management, Metrics
C2H Independent, Contract Independent, Contract W2, Contract Corp-To-Corp, C2H W2, C2H Corp-To-Corp
Work from home not available Travel not required

Job Description

Location: Mountain View, CA
Description: Our client is currently seeking a Operations Analyst 2 - OPS Manager in Mountain View, CA

Position: Operations Analyst II
Location: Mountain View, CA

Duration: 6+ months Contract

Job Description:

We are looking for operations analysts to assist with supporting our clients in utilizing the new system, guiding them through the process, and proactively solving issues at scale.

Daily Responsibilities: Manage daily vendor operations and service metrics Deliver 1:1 client solutions, ranging from -how to- questions to escalations and issues management at global scale Measure performance KPIs and create plans to bridge performance Gaps Summarize and report progress and status utilizing Google Sheets, dashboards, and other analytics tools

Minimum Requirements:
4 year bachelor-s degree in any field or equivalent work experience

3-5 years of experience working in an operations role

2+ years of managing deliverables in customer facing role

Good written and verbal communication skills as well as strong interpersonal skills.

Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands.

Solutions and client service-oriented, with an emphasis on creativity and relationships.

Ability to work in a team environment with a high sense of urgency

Deep interest and experience in high touch customer service

Preferred Qualification:
Knowledge of Google docs/Google Sheets to create pivot tables or other data tables

2+ years in vendor management

    Contact: null

    This job and many more are available through The Judge Group. Find us on the web at www.judge.com

    Company Information

    The Judge Group is a privately-owned, leading professional services firm. What does that mean? It means we provide technology, talent and learning solutions to businesses around the globe, and we're great at it. Our expertise is positioned at the crossroads of people and technology—two of the most important aspects of successful business today.
    Dice Id : cxjudgpa
    Position Id : 602070

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