Position: Operations Analyst II
Location: Mountain View, CA
Duration: 6+ months Contract
We are looking for operations analysts to assist with supporting our clients in utilizing the new system, guiding them through the process, and proactively solving issues at scale.
Daily Responsibilities: Manage daily vendor operations and service metrics Deliver 1:1 client solutions, ranging from -how to- questions to escalations and issues management at global scale Measure performance KPIs and create plans to bridge performance Gaps Summarize and report progress and status utilizing Google Sheets, dashboards, and other analytics tools
4 year bachelor-s degree in any field or equivalent work experience
3-5 years of experience working in an operations role
2+ years of managing deliverables in customer facing role
Good written and verbal communication skills as well as strong interpersonal skills.
Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands.
Solutions and client service-oriented, with an emphasis on creativity and relationships.
Ability to work in a team environment with a high sense of urgency
Deep interest and experience in high touch customer service
Knowledge of Google docs/Google Sheets to create pivot tables or other data tables
2+ years in vendor management