Operations Business Analyst

Operations Business Analyst
Full Time
Telecommuting not available Travel not required

Job Description




MicroPact is currently seeking an Operations Business Analyst to support existing internal and external customers by matching their business needs with the capabilities of the entellitrak product. This team member is an expert in software requirements analysis, development life cycle and documentation. This role will work directly with clients, application engineers, application support analysts and other internal operations teams.

Business Analysis


  • Gain solid understanding of entellitrak software and configurations

  • Work independently with clients to understand their business needs

  • Translate business requirements into actionable technical requirements/tickets

  • Own client communication, meetings and documentation and as liaison between client and internal operations teams

  • Collaborate with client to prioritize requests and design solutions within contract scope

  • Conduct regression testing for upgrades and application changes

  • Coordinate user acceptance testing, sign off and production changes with clients



Client Satisfaction


  • Primary point of contact for premium support clients

  • Maintain positive client relationship, communication and customer satisfaction

  • Ensure timely resolution and completion of tasks

  • Escalate to management and Customer Relations team as necessary



Project Coordination


  • Coordinate communication and dependencies on other internal teams

  • Collaborate with application engineers and sales team to produce estimates

  • Facilitate application upgrades with client and internal teams

  • Participate in sprint planning

  • Balance multiple projects simultaneously

  • Track and report status of assigned projects and tasks



Support


  • Maintain production applications by responding to client inquiries, researching, and performing basic configurations

  • Verify issues and undesirable behavior, conduct initial troubleshooting, and perform basic configurations or assign to appropriate team member

  • Manage ticket/issue through resolution and effectively follow up with client





Qualifications:


  • Strong analysis, facilitation, communication, time management and organizational skills

  • Ability to quickly learn varying business processes and customizations

  • Willingness to continuously improve technical knowledge

  • Critical thinking and problem solving capability

  • Business/Systems analysis experience in a software, web application or IT related field

  • Strong familiarity with SDLC, Agile and associated processes

  • Strong functional SQL skills and knowledge of relational databases

  • Bachelor's degree in related field

  • Must be eligible to obtain and hold a US Government security clearance of Secret or higher

Posted By

MicroPact Inc

Dice Id : RTX16fdb9
Position Id : 808714-823
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