Operations Center L2 Engineer (Corporate)

Engineer, Engineers, IT, Analyst, Architecture, Development, Engineering, AS400, Tandem, OS400, Windows, Unix, Linux, Application, Java, Systems, Computer, IBM, AIX, UNIX, TCP, IP, DB2, SQL, Oracle, Adobe, Manager, Management, System, Applications
Full Time
Work from home not available Travel not required

Job Description

Las Vegas, Nevada

Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
It is the primary responsibility of the Operations Center L2 Engineer to insure applications and infrastructure systems remain operational for MGM Resorts International. The Operations Center L2 Engineer provides second and third level support to resolve any operational concerns with the applications and systems in accordance with established SLAs. They perform complex systems root cause analysis of problems and incidents associated with applications and services within the corporate environments. They implement technical solutions that provide for self-healing and high availability of all applications installed at MGMRI. They mentor other more junior Operations Center L2 Engineers on a day to day basis. They also interact directly with other departments within IT as appropriate to ensure prompt and high-quality resolution of issues. All duties are to be performed in accordance with MGM Resorts policies, practices and procedures.
  • Receive and resolve escalations from the Operations Center L1 Analyst.
  • Receive and resolve application escalations from Tier 1 third party vendors personnel.
  • Provide Subject Matter Expertise (SME) level of application level issues.
  • Responsible for attending project meetings and facilitating meetings as required.
  • Responsible for understanding system/application topology to include interfacing systems.
  • Responsible to attend strike teams as an escalation point.
  • Responsible for providing KBA's.
  • Responsible to assistance as required in providing Frequently Asked Questions (FAQ) and responses from Tier 1 & Tier 2.
  • Responsible for creating and maintaining documentation related to applications and application issues.
  • Responsible for documenting issues that are awaiting code releases to resolve.
  • Responsible for attending training on applications and technical skills.
  • Works with IT groups, Vendors and Business users.
  • Escalates issues for resolution (and provides follow-up) to Tier 3 (MGM Enterprise Architecture, In-house Development staff, Infrastructure Engineering, OEM and application vendors).
  • Provide technical leadership to more junior application engineers.
  • Provide high level knowledge and mentoring in version control systems.
  • Provide high level knowledge on the following platforms:AS400, Dell, HP, and/or Tandem/Stratus
  • Provide high level knowledge on the following operating systems/technologies: OS400; Windows Server 2003-2012, Terminal Services; XenApp; Windows Active Directory; Guardian; Unix/Aix/Linux; and/or Application Installation.
  • Provide high level knowledge of core Java principles and possess Java diagnostic expertise.
  • Other job related duties as requested.

  • Must be at least 21 years of age.
  • Bachelor's degree in Information Systems/Technology, Computer Science, Computer Engineering or a related field, or equivalent education and experience.
  • At least 3 years of experience in Information Technology preferably with a strong technical understanding of the various hardware, software and networking systems being supported.
  • Previous experience working with the following systems: IBM AS400 series, AIX, UNIX, Windows Server, TCP/IP and SNMP network protocols.
  • Experience with corporate source systems/files (i.e. Payroll, Human Resources, General Ledger, Hiring/Employee Processing, Inventory & Purchasing, Vendor Payments and Time & Attendance)
  • Experience with multi source system databases (e.g. DB2, SQL Server, or Oracle).
  • Understanding of ITIL processes.
  • Understanding of system error messages and resolve system related problems.
  • Excellent customer service skills.
  • Able to lead and mentor a team.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms.

  • Experience with at least one of the following systems: Adobe Enterprise Manager and Digital Marketing Platform, Oracle Opera, Agilysys InfoGenesis and Lodging Management Systems, IGT Service Base Gaming and Slot floor systems, Patron Management, Zenoti, TIBCO Business Works and Enterprise Message System, TIBCO Spotfire, Microsoft Dynamics, and/or Stratton Warren.
  • Experience working with Infinium BOH Applications or other iSeries BOH applications.
  • Major Operating System Engineer level certification (Microsoft Certifications, Comptia Certifications, etc.)
  • Vendor accessed certification is a hardware platform (DCSE, HP, IBM, etc.).
  • Previous experience working in a similar resort setting.

Dice Id : 90952110
Position Id : 130458
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