Supports Operation Systems, processes, controls, and reporting designed to enhance operational performance and systems integrity for multiple sites, accounts, networks, and/or large sites with complex systems requirements. Establishes operational enhancements to systems and processes that will enhance user functionality and overall efficiency. Implements and controls IT initiatives for assigned area of responsibility. Serves as systems liaison between operating divisions, vendors, customers, and internal departments to achieve operational objectives. Interfaces between external customers’ operating systems and internal Company systems to ensure data integrity between the systems. May supervise Operations Analysts, Inventory Control, Operations Systems Supervisors and/or hourly site staff.
MUST HAVE: Operations and Systems Experience/knowledge. Manhattan WMS Preferred
Building, configuring, and testing of Manhattan’s i-series WMS”
Manages systems integrity for assigned area of responsibility (multi-site, account, networks, etc.). Configures setup for assigned site(s). Serves as primary technical support for site database operations, such as Warehouse Management Systems (WMS), Freight Management Systems (FMS), Labor Management Systems (LMS), etc. Ensures operational systems integrity, including setup and control processes. Maintains “super user” status to facilitate systems proficiency.
Partners with Operations staff to review operating procedures and maximize system efficiencies, using system data to create operational plans. Provides regular communication regarding operational issues, process flows, customer requirements, account specific issues, etc. Includes analysis, insight, and recommendations. Troubleshoots systemic issues and provides recommendations to resolve deficiencies. Develops and proposes enhancements designed to achieve increased service performance or decreased operating expenses. Ensures Service Level Agreement (SLA) is administered & enforced.
Manages partnership with both customer and internal information technology to resolve technical issues within assigned area of responsibility. Ensures issues are identified, addressed, and resolved in a timely manner. Defines requirements for layout and design of site databases. Investigates and recommends new technologies and information systems appropriate for use within assigned area. May work with system providers to obtain costs and develops business cases for system enhancements. Serves as project manager for systems implementations.
Manages the production of performance indicators to monitor contractual Key Performance Indictors and operating measurements on a daily, weekly, and monthly basis. Designs, develops, and implements spreadsheets, databases, and other tools to provide ongoing analysis of operational activities (e.g., storage capacities, inventory, freight flow, transportation solutions, etc.). Identifies areas for improving service levels, reducing costs, and providing operational enhancements.
Develops standard operating procedures related to systems usage and associated training. Trains site staff on the use of systems and tools to ensure compliance with standard operating procedures and improve productivity. Supports start-ups and ongoing activities. Conducts ongoing audits.
Coordinates interfaces with Customer to analyze inventory variance and adjustments. Interfaces with customers to identify and resolve systems issues and maximize productivity.
Conducts feasibility analyses on processes and equipment; calculates cost/benefit and business impact and proposes solutions. Investigates and recommends new technologies and information systems. Develops and presents business cases to Customer and Company Leadership teams.
Maintains responsibility for Inventory Control and management.
Typically supports other site technology in assigned area, including servers, backup systems, phone systems, PCs/hardware, network devices (wiring and switches), and network connectivity. Handles troubleshooting and related maintenance contracts.
May serve as backup Operations Manager as needed.
Performs other duties as assigned.
Bachelor’s Degree in Business Administration, Information Technology, Logistics, or related field or 5-7 years of Systems related experience
Excellent technical, analytical, and problem-solving skills.
Three to five (3-5) years of related experience.
Excellent written, verbal, and interpersonal communication skills.
Excellent organizational, time-management, and project management skills.
Excellent computer skills, including spreadsheets, databases, and word processing software. May need skills in particular site-specific technology and/or site reporting tools (e.g., Oracle, MYSQL, SQL Servers, web development languages, WMS, FMS, etc.).
Working knowledge of spreadsheets and other data-mining tools.
Working knowledge of logistics and/or transportation operations to be able to identify areas for improvement.
Ability to develop creative solutions to complex problems and balance long- and short-term needs
Ability to use solution-development site tools.
Ability to work in a self-directed manner with minimal supervision
Ability to adapt to changing conditions, operational needs, and customer requirements.
570 Polaris Pkwy Westerville, OH, 43082Contact