Operations Technician I

Operations, Technician, Cables, Data centers, Dell, Electrical engineering, HP Server, Hardware, Installation, Monitoring, Microsoft Office, Operating systems, Software, Troubleshooting, TCP/IP, VIA, QA, NOC, Inventory, Issue tracking, CAN, IMPACT, INSPECT, PC, Microsoft Windows
Full Time
Depends on Experience

Job Description

The Operations Technician I requires basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks, cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks.

 

  • Provides quality internal and external customer service surrounding the Company values.
  • Assemble/build hardware to meet client/service order specifications
  • Test in-stock hardware to determine functional status
  • Run diagnostic suites on Dell, Sun and HP servers
  • Build servers using Approved OS images via ghost or kick-start
  • Assist in the installation, racking, and cabling of equipment
  • Run, terminate, and test cables
  • Demonstrate proficiency with operations applications, e-mail, IRC, MS Office, etc.
  • Equipment monitoring
  • Advanced understanding of TCP/IP principles
  • Power user level experience with at least one Operating System
  • Provide remote hands and eyes support for customer issues/concerns
  • Specific knowledge of computer system hardware setup and troubleshooting skills
  • Ability to inspect and troubleshoot issues around electrical and mechanical equipment
  • Cabling

Organizational Skills 

  • Maintain organization within the build room and stock area
  • Maintain cleanliness of stockroom, NOC and data center
  • Track, organize, and inventory spares
  • Develop and complete independent projects
  • Manage initial onsite facility incident response

Customer Skills 

  • Performs 2nd level customer service
  • Maintain a presentable appearance
  • Maintain professional communications and attitude with clients
  • Document all client requests and conversations via electronic ticketing system
  • Ticket creation, adherence to customer sign-in and authentication procedures

 

  • 2-3 years work experience related to Operations Technician work
  • Previous leadership or mentoring experience
  • Advanced knowledge of TCP/IP
  • Previous cabling experience (Copper/Fiber preferred)
  • Must be able to work around high voltage or mechanical equipment to take readings
  • Must demonstrate personal motivation and enthusiasm
  • Values continuous learning and self-improvement
  • Previous customer interaction experience
  • Must possess problem solving abilities for complex problems
  • A detailed base of technical knowledge regarding mainframe and PC hardware, operating systems, networks and communications protocols desired
  • Ability to make decisions with strong processing skills
  • Strong written and verbal communication skills; must communicate effectively and in a
  • professional manner
  • Able to handle multiple tasks, manage priorities, and remain professional at all times
  • Able to identify and resolve issues effectively
  • Must have the ability to distinguish low impact from high impact problems with little direction
  • Able to understand complex solutions and relay effectively to customers
  • Must have a high degree of accuracy and attention to detail
  • Advanced PC/Internet literacy
  • Previous experience with a ticketing system
  • Must possess strong interpersonal techniques, is positive, pleasant, respectful and customer focused
  • Must have courteous and efficient telephone manner
  • Strong Service Provider experience a plus.
  • Must be available to work all shifts
  • Adequate professional experience and knowledge to perform Job Responsibilities
  • Excellent verbal, written, and interpersonal skills
  • Ability to prioritize and organize effectively
  • Ability to work on multiple projects simultaneously
  • Ability to work both independently and with others
  • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
  • Proficiency in using MS Office Suite and Windows-based computer applications
Dice Id : 90634049
Position Id : 7159475
Originally Posted : 2 months ago
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