Overnight Service Desk Tech III (9pm-6am)

  • Volt,
  • Mclean, VA
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Volt
Overnight Service Desk Tech III (9pm-6am)
C2H W2
$25 - $34 per hour
Telecommuting not available Travel not required

Job Description




VOLT has partnered with a rapidly growing IT Services organization in the McLean, VA area who has a need for a First Shift- Tier 3 Service Desk Tech. In this role you will be responsible for the help desk support provided to end users (calls/e-mail tickets) which may involve anything from password resets to Exchange Server and Virtualization related troubleshooting. In this role the ideal candidate must be fully autonomous and responsible. This is a CONTRACT TO HIRE position.



Thank you,




Help Desk Technician III



Responsibilities



  • Triage existing service requests using established guidelines

  • Follow processes and procedures for movement of client service requests within and out of the department

  • Recognize opportunities and update documentation accordingly

  • Service request ownership

  • Recognize lapses in system requirements, processes, and design specs based on organizational needs, security/compliance policy, and industry trends

  • Perform software upgrades

  • Troubleshoot client issues

  • Recognize recurring problems perform root cause analyses and resolve

  • Knowledge of and adherence to industry best practices regarding security

  • Provide technical leadership both internally and externally

  • Work within the parameters of the position regarding time invested in resolving client requests




Requirements



  • Client Service/People Oriented (understands human nature, manages difficult or emotional situations, responsive to client needs, honors commitments, motivated to build relationships and solve problems, projects a positive attitude)

  • Communication Superstar (engages others, appropriately sets expectations, actively listens to and assesses requests, seeks information not freely provided, shares updates clearly and concisely, organizes details and moves information effectively, ability to translate technical language to non-technical language, masters both written and verbal communication in their many forms)

  • Perseverance (takes initiative, serves clients with energy and drive, sees all actions to closure - especially in the face of resistance or setbacks, assertive without being aggressive, desires results)

  • High Adaptability (experience with multiple hardware and software environments, communicates effectively with others to advance common goals in a highly dynamic environment, multi-tasks with ease and knows when to single task for best results, prioritizes well)

  • Attention to Detail (notices what others seem to miss, organized and consistently executes tasks effectively and efficiently, mentors technical colleagues and shares knowledge when others need guidance)

  • Ability to follow, review, and refine SOPs

    • User creation/departures

    • Software deployments

    • PC builds



  • Ability to identify imminent failures and escalate or resolve as needed

  • Generate and provide vendor access accounts following industry security best practices

    • Create limited domain user accounts and delegating local server administration as needed

    • Provide a secure remote access method as appropriate



  • Basic understanding of group policy and troubleshooting methods.

  • Ability to audit and implement "need to know" permission/access control

    • Share drive permissions

    • Make efficient use of security groups (eg not use the default Domain Users group)



  • Ability to identify misconfigured services or applications and escalate as needed

  • Knowledge of firewall configurations in order to identify and isolate issues. Ability to apply basic troubleshooting skills

  • Understanding of Domain Registrars, web hosts, DNS, and how they interact together




Preferred Experience





  • 5+ years Help Desk or Field Operations experience required

  • Technical experience supporting, administration and troubleshooting Microsoft Desktop and Server operating systems and applications

  • Familiarity with network hardware (Firewalls, Managed Switches, WAPs)

  • Demonstrated knowledge of MS Exchange and Office365 and related e-mail technology


  • Associate's Degree in Computer Science, Information Systems, Engineering or other related discipline Required

  • Preferred Certifications: CompTIA Network+, Security+, MCSA


Education and Certification





VOLT is an equal opportunity employer

Posted By

Volt



Company Information

We believe that people are more than a collection of keywords on a resume. Personality and ambition are as much a part of your value as your work experience, so we strive to get to know each candidate, because we want to provide more than just a job – we want to find you a position where you can thrive. Whether you’re seeking contingent employment or direct placement, locally or in a new locale, count on Volt as an ally in your job search.
Dice Id : 10105694
Position Id : 85814-8

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