Overnight Technical Support

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Robert Half Technology
Customer Service, Database, Development, Hardware, Library, Management, Networking, Networks, PC, Peripherals, Project, Project Management, Validation, Windows
C2H Independent, Contract Independent, Contract W2, C2H W2
$18.00 to $20.00 hourly
Work from home not available Travel not required

Job Description


Our client is seeking a Technical Support Professional preferably with a Point-of-Sale background.

- Applies strong knowledge of procedures and technical acumen.

- Demonstrates strong knowledge of PC hardware, peripherals, Windows operating systems, networking, application support, and databases

- Special projects to advance service capabilities and monitoring the health of our retail systems

- Including but not limited to: hardware health monitoring/reporting, building/validation of production support requirements for new pilots/initiatives, and ITIL implementation. Include extensive troubleshooting on Point of Sale systems. (Micros, Infor POS Smart Series):

o Database, Log Investigations, Windows Systems, Configurations

- Creation / Maintain self-help installation library for our operators and service organizations

o Continually document resolution steps to strengthen Level 1 & Level 2 group support efforts

o Report opportunities for global updates/improvements based on trending

- Experience with credit card technologies, back office systems, polling technologies and audio systems would be extremely beneficial.

- Utilizes problem solving, customer service skills, strong written, verbal and project management skills.

- A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization. Must be self-motivated and driven to go the distance with potential unhappy technology consumers.

- Strong desire for learning processes, procedures and new software and hardware capabilities required.

- Proven skills in technology troubleshooting.

- Exhibit great organizational and interpersonal skills.

- Skills to be consistently updated based on new software development and hardware technologies.

- Ability to meet specific deadlines and work under pressure.

- Strong technical skills including computer operating systems, computer hardware, networks, and communication platforms are required.

- Word processing, spreadsheet technologies, presentation skills and database experience are necessary.

- Ability to rotate "on call" for technical or service challenges which have been escalated beyond our helpdesk(s) regarding store down, critical call assistance or company user request assistance required. The rotation requires work during non-corporate business hours including nights and weekends.


If you are interested, please give Saj Patel a call ASAP! 405-236-0202.Windows

Technical Support

Customer Service

Troubleshooting


Company Information

Robert Half Technology is committed to the industries we serve and to assisting them with their IT hiring needs. Our connections and strategic partners within the technology industry are second to none. We are proud members of the Microsoft Partner Network with gold and silver competencies, we have gold membership in the Oracle Partner Network, and we have exclusive relationships with The Wall Street Journal, HDI and the Association of IT Professionals. For job seekers, these connections can lead to top-rate opportunities within the IT recruitment arena. Our collaborative relationships around the world translate into support for all kinds of careers in IT, including IT support, software engineering, analytics and many other information technology areas of expertise.
Dice Id : rhalfint
Position Id : 03500-9502185822
Originally Posted : 2 months ago

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