PC Support Analyst

windows 7/10, ms office, active directory, outlook, mobil devices
Full Time
Depends on Experience
Travel not required

Job Description

PC Support Analyst

Our client is seeking a PC support/helpdesk analyst, this position is great for an enthusiastic IT professional looking to transition into more level 2 responsibilities. The individual will partake in:

  1. Ticket/call monitoring and assignment. This includes actively taking tickets to minimize user down-time and wait periods.
  2. Works with ticketing system to open, update, and close tickets in a timely and complete manner laid out by the responsibilities below. This includes communicating effectively to end users to identify response time, resolution, and conveys necessary knowledge for corrective actions.
  3. Any additional work or projects. This may include inventory entry and asset tag management

Responsibilities Include:

  • Extensive knowledge with Microsoft Windows-based operating systems. This includes desktop and laptop support and administration. (i.e. Windows 7 and Windows 10 Support)
  • Computer imaging and hardware setups.
  • Computer Peripheral Support (Printers/Scanners/Network devices/etc
  • Active Directory Management (i.e. create users, reset passwords, etc)
  • Basic networking troubleshooting (wifi, router, modem, ethernet, basic TCP/IP)
  • Strong knowledge of Microsoft Office Outlook troubleshooting skills a big plus
  • Mobile Device Support including setting up E-mail Accounts on Mobile Devices

Experience Requirements:

  • Minimum bachelor s degree
  • Minimum of 2 years of related helpdesk experience
  • Experience with installation and configuration of OS and tools
  • Experience with basic network troubleshooting
  • Hardware imaging (preferred)
  • Proficient at multitasking and balancing priorities
  • Excellent written and verbal communication skills, and problem-solving expertise
  • Ability to work well in a team environment
  • Experience with executive staff white glove treatment

Posted By

Bryan Zirman

420 Columbus Ave., Suite# 318 Valhalla, NY, 10595

Dice Id : 10530199
Position Id : 6326429
Originally Posted : 10 months ago
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