PC Support Tech

troubleshooting, customer service, phone skills, Software, Hardware, PC Support
Contract W2, 12 Months
Depends on Experience
Work from home not available Travel not required

Job Description

TeamSoft is looking for PC Support Technicians for our local client!

In this role, you will assist with production implementation and support of new and existing technologies. This will include direct interaction with business partners to identify, research, document, and resolve issues. You will be expected to train and educate users as well as initiate preventative technical measures when appropriate. Collaborating with multiple IT areas throughout the company requires excellent communication, analytical, and problem-solving skills. Maintain high levels of customer service by answering business partner s calls, emails, and instant messages.

Qualifications:

  • Advanced technical PC skills including knowledge of operating systems and/or hardware required.
  • Must be detail-oriented and have strong communication, customer service, analytical and problem-solving skills.
  • High school diploma or equivalent required; computer-related designation or certification preferred.
  • Four to six years related work experience required.

Responsibilities:

  • Identify, troubleshoot, diagnose and resolve computer-related calls and requests from business partners.
  • Coordinate the initial setup and maintenance/repairs of desktop hardware and/or client software.
  • Serve as a technical expert on computer-related projects.
  • Ability to communicate through the phone and walk users through steps on mobile devices and PCs will be imperative.

Comments:
Recent IT college graduates encouraged to apply.

Posted By

2650 106th St., Suite #215 Urbandale, IA, 50322

Contact
Dice Id : 10397961a
Position Id : 5151
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