PC Technical Support

A+ Certification, O365, PC
Contract W2, 12 Months
$18 - $20
Work from home not available Travel not required

Job Description

Description: Summary: Receives incoming calls and emails from Customers, Troubleshoots, solves customer problems and properly follows up with customers.

- High School Diploma or GED
- Minimum of 1 year in Technical Services.
- Server 2012, 2016, 2019 Troubleshooting Experience
- O365, Intune, AutoPilot, Azure Troubleshooting Experience (Certifications are a Plus but not mandatory)
- Network Troubleshooting, ILO, Intelligent Provision, RAID - Apple DEP/JAMF experience a plus
A+ Certification.
- Network+ Certification.

Skills and Competencies Required
- Strong verbal and written communication skills.
- Strong problem solving and analytical skills.
- Extensive knowledge of, PC and Server computers, printers, monitors, software and basic networking.
- Ability to multitask effectively.

Major Job Duties and Responsibilities
- Assists customers with technically sound solutions for their problems via phone, e-mail, and E-Chat.
- Accepts cases within the time limit determined by management.
- Updates cases daily and ensures all cases meet call back guidelines.
- Provides excellent customer service on all support calls.
- Utilizes all given resources to resolve customer problems.
- Meets departmental productivity guidelines.

Posted By

Roy Nowak

Dice Id : solpart
Position Id : 5919691
Originally Posted : 6 months ago
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