IT Support Tech

Windows 10, Desktop Support, Hardware Support, End User Support, active directory
Contract W2, Contract Independent, 12 Months
$25 - $30
Travel not required

Job Description

Our client is seeking an IT Support Technician to join its growing IT Department. The IT Support Technician performs IT ticket handling, troubleshooting, and technical support to their employees in their offices and remote sites. Working alongside your peers on the IT Operations team, your goal is to ensure the company is able to conduct business using its IT systems. When IT challenges arise, you bring your know-how and drive to help in order to resolve problems as efficiently as possible. You’re organized and able to follow, create, and update documentation. You are a good communicator, able to help end users understand, as well as able to effectively engage assistance from your peers when needed.

Key Responsibilities:

  • Process inbound tickets, set priorities, assign, schedule, and communicate to requestors.
  • Perform IT troubleshooting including diagnosing problems, making repairs, or securing resources needed if unable to make immediate repairs.
  • Handle shipping / logistics to replenish stock, for end user equipment upgrades, and similar.
  • Perform computer and retail store equipment (Point of Sale systems and similar) imaging and configuration.

Key Requirements:

  • Able to work on-site at their Schaumburg, IL office, M-F 8 AM – 5 PM
  • Able to lift 50lbs
  • Proven professionalism / ability to deal with frustrations and ambiguity while remaining focused on white glove customer service and timely issue resolution.

Key Skills & Experience:

  • Computer networking fundamentals. Using basic network commands like ping, nslookup, traceroute. Configuring IP addresses and troubleshooting basic network problems. Basic understanding of IP subnetting.
  • PC tech support fundamentals. Windows 10 desktop configuration and support, including understanding how to perform most Windows management functions relating to networking, printing, services, installed software.
  • At least 2+ years' experience in end user IT support, including handling trouble tickets, working directly with end users and quickly integrating improvements sourced via applicable customer satisfaction surveys, etc.

Preferred Experience (but not required):

  • Associates degree or greater with a computer or networking related area of study
  • Support, Networking, Windows, or Security related IT certification or certifications
  • Experience supporting Point of Sale systems
  • Experience with multi-unit organizations

 

Dice Id : solpart
Position Id : MH-PCTECH212
Originally Posted : 2 weeks ago
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