Aloha POS Support Analyst
6+ month contract
Monday-Friday 1st Shift
Provide application specific technical support related to the food and beverage point of sale (POS).
Act as an escalation point for Food and Beverage technical issues impacting our venue operations.
Set and pursue aggressive goals for multiple project initiatives simultaneously to provide ongoing system improvements.
Document Point of Sale solutions for knowledge base and provide ongoing training to more junior level Associates.
Aloha experience (front and back office), NCR Aloha POS Table Service, Back Office, Configuration Center (CFC), and Command Center (CMC)
3+ years Technical Support or equivalent support environment
3+ years Previous experience working in the IT Field
2+ years Previous experience with food and beverage Point of Sale systems
Proficient knowledge of Microsoft Windows, Mac, and iOS Operating Systems
Proficient experience with vendor management
Proficient knowledge of PC Hardware repair
Working knowledge of Point-of-Sale devices including mobile devices, hardware terminals, and receipt printers
Ability to communicate technical information, both verbal and written to a wide range of end-user skill levels
Ability to effectively prioritize and execute tasks in a high-pressure environment
Working knowledge of computer networking (TCP/IP)
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.