POS Systems Engineer

POS Systems Engineer, Desktop Imaging, Hardware Support, POS Terminals
Full Time
Depends On Experience
Telecommuting not available Travel not required

Job Description

About ACTIVE:

We are the technology that powers activities, helping over 47,000 activity organizers automate, simplify and grow their business through rich data and insights. With over a decade of experience building the world’s leading registration platform, our SaaS products are changing the way the world gets active.

We are a company of passionate people that are focused on results, committed to excellence and fueled by challenge. We celebrate a culture of winning, high-performance and accountability. Our team members embrace a work-hard/play-hard mentality and bring their passion, dedication and creativity each and every day. Together, we are making the world a more active place.

Active Network is looking for an engineer with established desktop engineering experience and innovative intelligence to join our point of sales team. The team serves as subject matter expert of point of sales hardware and software support across multi-platform systems. Qualified candidate must have capability in troubleshooting hardware and applications on various operating systems and always keep abreast with latest technology. Enjoy to solve problems and interact with others from diversity background is a must.

Main responsibilities

  • Field incoming incident reports from customer service team. Might require presence at site for major issue with severe business impact. 
  • Apply diagnostic utilities to troubleshoot event, network, hardware and application issues. Escalate issue to other IT operation teams or R&D as required.
  • Take ownership and ensure completion of task or resolution.
  • Team up with other IT teams, project management and customer support for large scale of POS terminals with peripherals rollout. 
  • Build desktop image, integrates communication components and test for POS terminal when auto-download is not available due to specific user circumstances.
  • Optimize performance of POS terminals. Hardware include but not limited to touch screen terminal, VeriFone POS, desktop POS terminals, encrypted card reader, bar code scanner, receipt printer, label printer and pin pad.
  • Keep up with latest technology trend.
  • First tier response on EOL of hardware and software. Execute conversion plan.
  • Maintain engineering lab for support and research.
  • Maintain vendor relationship as required.
  • Reinforce Service Level Agreements to meet customer expectation.
  • Alert and incident management.
  • Document all applicable hardware models and user location identifications.
  • Develop instruction sheet for mass distribution to customer when required.
  • Create technical and non-technical procedural documents in respect of POS support, shipping and fulfillment.
  • Establish knowledgebase for team that front line customer calls.  
  • Assure conformation of security policies of POS application, terminal and operating system.
  • On call by rotation.
  • Associate degree or equivalent of two years of desktop engineering.
  • Experience with desktop and peripherals support.
  • Experience in using Windows performance monitoring and diagnosis.

Minimum qualifications

 

  • Knowledge in Windows XP, Windows 7 and Windows 8. Experience with any Windows Embedded version will be major plus.
  • Must have support experience with Internet Explorer, Chrome, Safari and Firefox.
  • Must know how to develop and document support procedures.
  • Knowledge in TCP/IP fundamentals and basic networking protocols.
  • Able to react fast when resolving incidents.
  • Able to manage and balance multiple priorities.
  • Able to meet deadlines for any tasks.
  • Able to deal with ambiguity and rapid change.
  • Able to simplify complex matters in technical and non-technical aspects.
  • Able to work independently and as part of a larger team with general supervision.
  • Strong organization and interpersonal skills.
  • Great interaction skills across a wide spectrum of internal and external users in professional manner verbally or in writing.
  • Must able to work varying hours to support project work and critical issue resolution.
  • Willing to travel if required.
  • Experience of large scale of desktop imaging with Windows products.
  • Knowledge of scripting languages; not limited to javascript, vbscript and batch script.
  • Field technical support experience.
  • Verifone device support experience.
  • Familiarity with kiosks or Touch POS.
  • Basic windows administration experience.

Preferred:

 

  • Experience of large scale of desktop imaging with Windows products.
  • Knowledge of scripting languages; not limited to javascript, vbscript and batch script.
  • Field technical support experience.
  • Verifone device support experience.
  • Familiarity with kiosks or Touch POS.
  • Basic windows administration experience.

ACTIVE Network Perks & Benefits

-          Health, Vision, Dental, Pet Insurance, and 401K

-          Hookups for tickets, telecommunications carriers, restaurants, travel, hotels, and activity gear such as running shoes, wetsuits, and sport sunglasses.

-          State-of-the-art office space in Downtown Dallas including an indoor park, tavern, ACTIVE Tech Shop, and more!

-          On-site yoga classes, groups runs, Daily Dose workouts/training programs, and Morning Milers through our ACTIVEx Corporate Wellness Program

-          Give back with ACTIVEx Charity Challenge partnership with ‘Kids in the Game’

-          Continue your education through ACTIVEU

-          Employee Bike Purchase Program

-          Discounts and deals on races, events, activities, and top retailers

Active Network is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. 

 

Posted By

Ashley Stevens

717 N Harwood St Ste 2500 Dallas, TX, 752016527

Contact
Dice Id : RTL66937
Position Id : 019994
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