PROBLEM MANAGERS- NO 3RD PARTIES

ITIL, INCIDENT, COMPUTE, STORAGE, NETWORKING,
Contract Independent, Contract W2
Negotiable
Telecommuting not available Travel not required

Job Description

Role Responsibilities - Work with Operations and Application teams to document and track systems failures, incidents, problems and outage

Primary Skills - ITIL Incident & Problem Mgt Practitioner; Production Support

  • Review incident data to analyze assigned problems
  • Analyze problems for correct prioritization and classification
  • Investigate assigned problems through to resolution or root cause
  • Coordinate actions of others as necessary to assist with analysis and resolution actions for problems and known errors
  • Raise RFCs to resolve problems
  • Monitor progress on the resolution of known errors and advising incident management staff on the best available workaround for incidents
  • Update the KEDB with new or updated known errors and workarounds
  • Assist with the handling of major incidents and identifying their root causes.

Secondary Skills - Various Hardware, Software, Infra Technologies including compute, storage, networking, mainframe

Local to Jersey City, NJ or NYC                   

On-Site Requirements  –  Monday through Thursday

Duration – 6-12 months

 

Posted By

Nick Perrine

Dice Id : 10489004
Position Id : 691954
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