Performance & Capacity Analyst (REMOTE)

company banner
First Citizens Bank
Full Time

Job Description

Overview

This position performs advanced data analysis to identify performance and capacity factors that affect business, application, and infrastructure teams. You will be d eveloping performance measurement frameworks - KPIs, goals, user needs, and benefits which serve as a yardstick for analyzing the performance and capacity of a service or application. This position will also be responsible for the review of performance and capacity data sources to identify risks and work with leadership to both inform and mitigate identified risks as appropriate.

Responsibilities

  • Performance and Capacity data analysis
  • Analyze and assess capacity impacts across multiple application and infrastructure teams.
  • Prepare recommendations on performance and capacity changes to support ongoing operational activities and strategic projects.
  • Responsible for identifying performance and capacity metrics to improve operational efficiency
  • Identify bottlenecks and tuning points, partnering close with application and infrastructure teams to characterize and improve application scalability and performance.
  • Develop and provide regular reporting and escalations to stakeholders and management.
  • Should have a broad knowledge of performance testing methodologies and tools with an understanding of a wide variety of technologies and architectures
  • Develop ad-hoc reports using MS Excel, Word, Power Point, Tableau and MS Power BI as needed.
  • May also coordinate performance problem resolution
  • Investigate, analyze, and recommend solutions to performance and resource utilization issues.
  • Collaborate with multiple teams including Application development, QA, DevOps, Infrastructure regarding performance engineering, design, and testing

Qualifications

Bachelor's Degree and 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics

Experience with the following:

BMC Helix Continuous Optimization

Tableau/MS PowerBI

Dynatrace

Splunk

SolarWinds

ServiceNow

VMware vROPs/vRealize suite

Windows, Linux, AIX performance and capacity metrics

Mainframe zOS, Strobe, Mainview, IAM is a plus

Responsibilities:
  • Performance and Capacity data analysis
  • Analyze and assess capacity impacts across multiple application and infrastructure teams.
  • Prepare recommendations on performance and capacity changes to support ongoing operational activities and strategic projects.
  • Responsible for identifying performance and capacity metrics to improve operational efficiency
  • Identify bottlenecks and tuning points, partnering close with application and infrastructure teams to characterize and improve application scalability and performance.
  • Develop and provide regular reporting and escalations to stakeholders and management.
  • Should have a broad knowledge of performance testing methodologies and tools with an understanding of a wide variety of technologies and architectures
  • Develop ad-hoc reports using MS Excel, Word, Power Point, Tableau and MS Power BI as needed.
  • May also coordinate performance problem resolution
  • Investigate, analyze, and recommend solutions to performance and resource utilization issues.
  • Collaborate with multiple teams including Application development, QA, DevOps, Infrastructure regarding performance engineering, design, and testing


Qualifications:

Bachelor's Degree and 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics

 

Experience with the following:

 

BMC Helix Continuous Optimization

Tableau/MS PowerBI

Dynatrace

Splunk

SolarWinds

ServiceNow

VMware vROPs/vRealize suite

Windows, Linux, AIX performance and capacity metrics

Mainframe zOS, Strobe, Mainview, IAM is a plus


Company Information

Why First Citizens?

  1. We’re a growth company. We’re almost 2.5 times larger than we were 5 years ago. And with growth comes opportunity to learn and advance.
  2. We’re America’s largest family-controlled bank. Why is that important? One, it means we don’t have to manage quarter to quarter to keep the analysts happy. We can take the long-term view and do. Two, it translates into a supportive culture.
  3. Technology is mission critical here. Whether it’s making banking easier for our customers or ensuring their money and data are secure, technology is critical to that.
  4. We offer flexible workplace options.
Dice Id : 10122789
Position Id : 13535
Originally Posted : 2 months ago

Similar Positions at First Citizens Bank

Business Intelligence Analyst (Remote)
  • UNAVAILABLE, NC
  • 16 hours ago