Premium Security Support Engineer, ArcSight - WORK FROM HOME ANYWHERE IN US

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Micro Focus
Security, Engineer, Micro, Engineers, Sales, Computer, Systems, Development, IT
Full Time

Job Description

Premium Security Support Engineer, ArcSight - WORK FROM HOME ANYWHERE IN US

Job Description:

PREMIUM SUPPORT ENGINEER, ARCSIGHT - WORK FROM HOME ANYWHERE IN US

Micro Focus is one of the world\u2019s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today\u2019s rapidly evolving marketplace.\u00A0 Join Micro Focus to become part of this innovation\u2013just like the impact we\u2019re having as the\u00A0 official technical partner of Jaguar TCS Racing . We provide world-class software and services to support their push for more points, podiums, and wins\u2013-both on and off the track in the fast-changing environment of the ABB FIA Formula E World Championship.

About the Role

At Micro Focus, the Premium Support Engineer is assigned to support several of our largest and most strategic customers with post-implementation ArcSight support. Premium Support Engineers provide remote technical support and are responsible for the identification and resolution of MF product related technical problems. Some onsite visits may be required annually per customer. ship is required.

In this position the PSE will cover Micro Focus security products as well as non-Micro Focus products, and will need to be a quick study on new product functionality and features.

The Premium Support Engineer will:
  • Develop business relationships with the customer's technical and management staff and support the customer by gaining first-hand knowledge of their system, configuration and business needs.
  • Use this familiarity to accelerate response time to requests and ensure that solutions are tailored to meet customer expectations.
  • Listen to the needs of their customer for opportunity discovery and forward to the appropriate internal team (Sales, Services) for further development.\u00A0


Education and Experience:
  • Bachelor's Degree in Computer Science, Information Systems or related field (or equivalent experience required)
  • 3-5 years Development/IT/Technical Support/Professional Services experience required (experience in technical leadership and 2nd or 3rd line support is a plus)
  • Required Technical Skills: High level of competence with ArcSight
  • ship is required.


Knowledge and Skills:
  • Able to influence both internal and external stakeholders
  • Self-motivation and the ability to prioritize and organize workload to complete multiple, simultaneous projects ( some outside of standard business hours work, including weekends, may be required)
  • Ability to appropriately handle tense/stressful customer situations
  • Strong analytical and problem-solving skills
  • Highly developed interpersonal, oral and written communication skills
  • Willing to travel as needed (approximately 10%)


If you want to be part of what's next and\u00A0find out more about our\u00A0available opportunities, visit\u00A0 Micro Focus Careers .

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Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status

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Company Information

Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace. That’s high tech without the drama.

Dice Id : 91109223
Position Id : 7023140
Originally Posted : 6 months ago

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