The Rep, HR Services Center is the first point of contact for all HR questions including Payroll, Manager Self-Service, Employee Data, New Hire, Learning, Performance Management processes. COVID intake (and contact tracing) and Benefit inquiries. The role serves as the primary customer contact utilizing a knowledge base and case management tool, email and a multi-line phone system. The role provides basic functional support for HR Systems for employees, managers and HR Business Partners with resolutions that are timely and accurate to help enhance the employee experience. Answer and resolve a high volume of HR related inquiries (e.g., Payroll, Systems and HR policies etc.) via emails and phones to ensure first call resolution. Troubleshoot and provide functional support to maintain service levels while referring employees to appropriate departments as needed. Resolve issues that might prevent timely processing or result in data integrity issues. Communicate the status of escalated issues to the supervisor/management on a timely basis. System Functional Support: provide HR Systems support to employees, managers and HR Business Partners with step by step guidance for basic business processes and navigation. Assist HR Business Partners with retrieval of employee indicative data from HRMS system. Acquire and maintain knowledge of relevant HR programs, processes, technology and policies in order to function as a resource for customers. Provide accurate diagnosis for low to critical HR Issues in a timely and efficient manner.
Position will support COVID Reporting, Contact Tracing, and general HR contact Calls as needed.
Remote candidates considered.