Product Support Specialist

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Robert Half Technology
Analyst, Help Desk, LAN, Networking, TCP/IP, UPS, WAN, Windows, Windows 7
Full Time
Depends On Experience
Work from home not available Travel not required

Job Description


Help Desk Analyst

Robert Half Technology is looking for a help desk analyst to support local and field users in a growing company. To be successful in this role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization.

What you get to do every single day

* Respond and follow up on technical help tickets submitted via phone, email, and walk-ups

* Provide IT support for Windows, Microsoft Office, and a variety of other applications used internally

* Independently investigate and implement solutions to technical issues

* Identify recurring technical issues and propose solutions to address the root of the problems


What you bring to the role

* Experience installing and configuring Windows OS, networked and local printers, and business applications

* Windows 7 administration and bug fixing in an Active Directory environment

* Excellent problem solving skills in Microsoft Office applications

* Basic TCP/IP networking concepts

* Audio/Visual setup and support

* Experience with IT support ticketing systems


for more information contact Arthur.carvalho@rht.comActive Directory, Terminal Server, LAN Vs. WAN


Company Information

Robert Half Technology is committed to the industries we serve and to assisting them with their IT hiring needs. Our connections and strategic partners within the technology industry are second to none. We are proud members of the Microsoft Partner Network with gold and silver competencies, we have gold membership in the Oracle Partner Network, and we have exclusive relationships with The Wall Street Journal, HDI and the Association of IT Professionals. For job seekers, these connections can lead to top-rate opportunities within the IT recruitment arena. Our collaborative relationships around the world translate into support for all kinds of careers in IT, including IT support, software engineering, analytics and many other information technology areas of expertise.
Dice Id : rhalfint
Position Id : 02600-0011086368
Originally Posted : 4 months ago

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