Production/Application Support Specialist

Software, Engineering, Computer, Java, VB, ASP, Perl, JavaScript, Python, Sybase, Oracle, DB2
Contract W2, Contract Corp-To-Corp, Contract Independent

Job Description

Software Guidance & Assistance, Inc., (SGA), is searching for an Production SupportSpecialist for a Contract assignment with one of our premier Financial Services clients in Salt Lake City, UT.

Specialist role in the production management function for technologies and systems that support the Firm's various business functions.

Responsibilities :
  • Work actively with team members to analyze and resolve application issues
  • Identify defects, discrepancies, and trends by ways of code debugging or log analysis
  • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
  • Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
  • Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
  • Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
  • Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
  • Actively participate in Change management process with view to manage risk in production environment
  • Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
  • Develop reports that provide trending statistics to track and manage application health and support service performance
  • Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire

Required Skills:
  • Bachelor's degree (U.S. or equivalent) and 8+ years of experience
  • Computer Science concept of Data Structures in practical use cases
  • Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues
  • Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders
  • One of the following Structured or Object Oriented programming languages: Java, C, C++, VB, .NET, ASP or Angular etc.
  • One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc.
  • One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2
Preferred Skills:
  • Experience in the Financial Service Industry
  • Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud
  • Degree in Computer Science

SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities. For consulting positions, we offer a variety of benefit options including but not limited to health & dental insurance, paid vacation, timely payment via direct deposit. SGA accepts transfers of H1 sponsorship for most contracting roles. We are unable to sponsor for Right-to-Hire, Fulltime, or Government roles. All parties authorized to work in the US are encouraged to apply for all roles. Only those authorized to work for government entities will be considered for government roles. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. SGA is an EEO employer. We encourage Veterans to apply. To view all of our available job postings and/or to learn more about SGA please visit us online at www.sgainc.com .
Dice Id : sgainc
Position Id : 21-02573
Originally Posted : 4 months ago
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