Application Support / Production Support Analyst
Crisis/Incident Management, escalating with appropriate urgency. Ensuring team follow the prescribed incident & problem management process
Ensure that the team's Service-Level Agreements for issue resolution and remediation are adhered to.
Proactively pick up and resolve all application issues and business queries from Traders, Middle office, Product Control and Operations clients.
Responsible for minimizing downtime/outages/issues of all systems supported by core risk team.
Identify and drive efficiencies in support tasks enabling the support team to be more effective.
Oversee development releases to Production, ensuring stability and maintaining quality & efficiency.
Maintain the Credit Risk systems
Work with development managers to reduce the support profile of existing applications. Drive the resolution of recurring issues at a systemic level.
Build and track a book of work for support, especially relating to follow-ups for reoccurring issues and actions from Problem tickets.
Work with development team on improving the environment (remediate EOL infrastructure, identify single point of failures etc).
Provide business and technical leadership to the team
Ensure that the team's Knowledge Base stays current and proactively maintain documentation and implement knowledge review processes
Good experience with Relational databases (MS-SQL/Oracle/Sybase).
Experience with .NET framework and C#
Fair experience in at least one scripting language (Perl/PowerShell/VBS/ ).
Knowledge of middleware technologies (EMS/MQ/ )
Understanding of distributed systems & grid computing.
Experience with Windows (Windows Server 2008).
Experience with MS Excel.
Experience supporting and managing EOD or Intraday Risk Management systems.
Experience with Credit products, particularly CDS, Bonds and Structured Products.
Basic understanding of PnL and risk sensitivities.
Experience of business and operational processes in the IB Risk industry.
Oral communication skills including the ability to actively listen.
Written communication skills clear, understandable and unambiguous documentation and emails are a part of the role.
Ability to concisely explain problems and propose solutions.
Good interpersonal relationship skills.
Ability to interact with senior management in both the Business and IT.
Organised and incredibly proactive.
Ability to learn new business situations and technology quickly.
Happy with a highly challenging, and constantly changing environment.
Problem solving ability and resilience.
Analytical mind set