Responsible for analyzing production issues with SQL and discovering root cause for quick fixes
Responsible for gathering requirements from internal customers for production issues
Prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides.
Participate in all stages of the product development process, including designing, building, and testing. They also create useful tools such as internal software to automate key processes or platforms where customers can send inquiries and reviews.
Nice To Haves