We have Immediate need for a talented Application/Production Support with experience in the Industry. This is a 12 Months contract opportunity with long-term potential and is located in O'Fallon, MIO. Please review the job description below.
Sr. BizOps/Production Support Engineer(L2)
Phone and In-person/Skype
Responsibilities For all team members:
Engage in and improve the whole lifecycle of services from inception and design, through deployment,
operation and refinement.
Analyze ITSM activities of the platform and provide feedback loop to development teams on operational
gaps or resiliency concerns
Support services before they go live through activities such as system design consulting, capacity planning
and launch reviews.
Maintain services once they are live by measuring and monitoring availability, latency and overall system
Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for
changes that improve reliability and velocity.
Support the application CI/CD pipeline for promoting software into higher environments through
validation and operational gating, and lead Mastercard in DevOps automation and best practices.
Practice sustainable incident response and blameless postmortems.
Take a holistic approach to problem solving, by connecting the dots during a production event thru the various
technology stack that makes up the platform, to optimize mean time to recover
Work with a global team spread across tech hubs in multiple geographies and time zones
Share knowledge and mentor junior resources
BS degree in Computer Science or related technical field involving coding (e.g., physics or
mathematics), or equivalent practical experience.
Experience with algorithms, data structures, scripting, pipeline management, and software design.
Systematic problem-solving approach, coupled with strong communication skills and a sense of
ownership and drive.
Ability to help debug and optimize code and automate routine tasks.
We support many different stakeholders. Experience in dealing with difficult situations and making
decisions with a sense of urgency is needed.
Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.
Interest in designing, analyzing and troubleshooting large-scale distributed systems.
We need team members with an appetite for change and pushing the boundaries of what can be done
with automation. Experience in working across development, operations, and product teams to
prioritize needs and to build relationships is a must.
Please feel free to reach out to me if you have any further questions.