Rapidly growing financial technology company bringing efficiency to credit trading through data, technology and intuitively designed products is seeking a Production Support Specilaist to support their best in class technology and applications.
About the role:
We are seeking a Production Support Specialist that is interested in joining a leading edge and fast-paced environment. Candidate must be internally driven to go the extra mile to provide a best-in-class service experience.
The Production Support Specialist will be responsible for monitoring the Production Environment and will handle customer communication around production issues. This candidate will not only be responsible for the production environment but will also maintain non-production environments that are actively used by clients for testing.
What you'll do:
- Work on projects focused on the continuous improvement of the application support model and streamline processes using cutting edge technologies
- Respond to system generated alerts/escalations relating to any failures on application platform
- Be available to be on call and perform routine night and weekend work
Skills & Qualifications:
- 2+ years of experience with Production Support
- 2+ years of Linux experience
- Experience with PostgresSQL and the ability to create complex queries
- Experience with scripting
- Nagios administration is a plus
- Strong communication skills (comfortable talking to technical and nontechnical customers)
- Ability to wear multiple hats and multitask effectively in a fast paced environment
- Track issues and follow up in a timely manager
- Ability to clearly articulate and communicate with end-users, developers and business
- Demonstrate experience in the creation and management of technical documentation
- Capable of working independently as well as part of a group
We provide competitive salaries and some of the best perks in the industry, including:
- Competitive compensation
- Fully paid medical, dental and vision coverage
- Lively and dynamic office space with fully stocked kitchen