Production Support

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The Judge Group, Inc.
Engineer, Python, Analysis, Management
Full Time
Work from home not available Travel not required

Job Description

Location: Plano, TX
Description: Our client is currently seeking a Production Support Engineer to join their team in Plano, TX. This is opportunity would be best suited for someone with a solid background in supporting various Big Data applications and with hands on end-to-end resolution and remediation skills. This role does require Python scripting experience.


As a Production Support Engineer, you will be responsible for leading the Incident and Problem resolution for aligned LOBs, providing end-to-end resolution to ensure completion of all jobs within defined objectives. Troubleshoot production issues and coordinate with other teams to remediate and implement to production in order to minimize impact to customers and/or downstream.

The role also involves engaging and partnering with AD teams, and various platform owners like TD, ETL, BI, etc. and also interfacing with executive and sr. management with Root Cause Analysis (RCA) and remediation actions. The responsibility will included but limited to following functions:

End-to-end Incident and Problem resolution for responsible LOBs.

Responsible to ensure that the applications met their required service levels

Responsible to support process improvements to continuously improve the stability and performance of the applications.

Identify system bottlenecks and opportunities for betterment

Perform service transition from development to support

Prioritize workload, provide timely and accurate resolutions.

Perform in-depth research and identify sources of production issues.

Effectively perform root cause analysis of issues and report the outcome to business community and Management.

Python, Cassandra, KAFKA, Splunk, & Cloud Technologies.


This job and many more are available through The Judge Group. Find us on the web at

Company Information

The Judge Group is a privately-owned, leading professional services firm. What does that mean? It means we provide technology, talent and learning solutions to businesses around the globe, and we're great at it. Our expertise is positioned at the crossroads of people and technology—two of the most important aspects of successful business today.
Dice Id : cxjudgpa
Position Id : 638139
Originally Posted : 4 weeks ago

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