Plano, TX Description:
Our client is currently seeking a Production Support Engineer to join their team in Plano, TX. This is opportunity would be best suited for someone with a solid background in supporting various Big Data applications and with hands on end-to-end resolution and remediation skills. This role does require Python scripting experience. Overview:
As a Production Support Engineer, you will be responsible for leading the Incident and Problem resolution for aligned LOBs, providing end-to-end resolution to ensure completion of all jobs within defined objectives. Troubleshoot production issues and coordinate with other teams to remediate and implement to production in order to minimize impact to customers and/or downstream.
The role also involves engaging and partnering with AD teams, and various platform owners like TD, ETL, BI, etc. and also interfacing with executive and sr. management with Root Cause Analysis (RCA) and remediation actions. The responsibility will included but limited to following functions:
End-to-end Incident and Problem resolution for responsible LOBs.
Responsible to ensure that the applications met their required service levels
Responsible to support process improvements to continuously improve the stability and performance of the applications.
Identify system bottlenecks and opportunities for betterment
Perform service transition from development to support
Prioritize workload, provide timely and accurate resolutions.
Perform in-depth research and identify sources of production issues.
Effectively perform root cause analysis of issues and report the outcome to business community and Management.
Python, Cassandra, KAFKA, Splunk, & Cloud Technologies. Contact: email@example.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com