Professional Services Project Manager

Project Manager, Project, Management, SDLC, IT
Full Time

Job Description

Our client, a global provider of information technology products and services, is seeking a Professional Services Project Manager

Location: New York, NY

Position Type: Full Time

In this role you will:

-Develop and manage schedules to deliver technical and consulting services to customers

-Manage customer expectations, project scope, and resources needed to successfully deliver to customers' needs

-Develop and communicate project, portfolio, and program status, risks and issues to all levels of stakeholders, ranging from technical staff to executives

-Manage customer escalations, coordinating with customers and stakeholders (e.g., executive team, sales, product team, customer success managers, etc.)

-Be accountable for reliable and repeatable program delivery processes, metrics and operational procedures

-Act as a liaison to services partners

-Develop a foundational knowledge of technologies

-Maintain an awareness of emerging technologies


-Knowledge of specific industry project management and technical delivery methodologies for software (e.g., Project Management Institute (PMI) methodologies, agile/scrum, and/or software SDLC)

-Bachelor's degree in engineering, computer science or related field

-8+ years of experience working as a project manager on IT-based projects

-5 minimum 7+ years' preferred experience managing projects with external customers or clients, required experience with enterprise top fortune customers. Professional Services experience is a plus.

-Demonstrated ability to motivate the advisor team and individual contributors and mediate conflicts

-Experience using various project management and/or agile tools

-Understanding of software development lifecycle, preferably experience in an agile and/or DevOps environment

-Excellent customer-facing and internal communication skills

-Great written and verbal communication skills

-Solid organizational skills, including attention to detail and ability to handle multiple priorities

-Willingness to be present on customer sites and to travel up to 20%

-Demonstrated ability to think strategically about business, products, and technical challenges

-Ability to use/demonstrate Illusive
Dice Id : mitchmar1
Position Id : MITCA000J130954
Originally Posted : 1 month ago
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