Program Delivery Manager

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Apex Systems
Hogan, Manager, Customer Service, Advantage, IT, Change Management, BASIC, Analysis, Analytical, Outlook, Excel, PowerPoint, Project, Management, Supply Chain, Architect, ISO, Systems, Scripts
Full Time

Job Description

if interested please send resumes to Julia Hogan -

Looking for an experienced Program Delivery Manager to support the deployment of the Pega Healthcare Customer Service Order to Cash application to the Advantage Center. This role will work closely with Process Excellence, IT, and Operations team members to manage various delivery changes and support applications built on the Pega platform in an Agile environment for the Order to Cash and Revenue Cycle processes. This person will also be responsible for other business readiness initiatives supporting the overall transformation of the Advantage Center. This is a high-visibility position that offers an individual the ability to make a significant contribution to the organization.

Job Description

Partner with Advantage Center Business leaders to identify business improvement opportunities to be analyzed for impact and overall value creation, present viable opportunities for consideration
Drive organizational change management activities and solution for requirements
Coordinate and prioritize activity with business partners to determine realistic scope and appropriate focus
Track and report on business transformation activity underway for business areas and projects assigned
Facilitate team sessions involving the subject matter experts on specific business processes
Document and streamline existing processes (as is) and help develop new (to be) processes
Provide technical expertise in identifying, evaluating, and developing effective and efficient solutions
Make recommendations and advise on process improvements and optimization opportunities
Collaborate with analysts in documenting and capturing software requirements in the form of epics, features, user stories, process models, and use cases in an agile development environment
Work with customers at all levels of technical ability
Review existing documentation to understand system functionality and use that information to inform developers to implement functionality
True Business Partner who shares ownership and accountability of projects and deliverables
Manage multiple projects, task, and workstreams with minimal supervision.
Drive Continuous Improvement and Change Management activities.
Demonstrate proactive communication and problem solving.
Responsible for understanding and always adhering to compliance standards when recommending changes
Foster a culture of continuous improvement and role model behaviors for a leader in a best in class Business Transformation organization
Analyze current business issues, possess a strong ability to present findings to management and suggest action plans based on analysis
Work effectively with global /offshore partners to document, build and test O2C solution
Participate in other special projects and performs other duties as required


Bachelor's degree or equivalent combination of 5+ years of experience plus certification/qualification in Business Analysis, Lean Six Sigma, or PMP
Minimum 5 years' experience in contact centers, medical collections, medical claims processing, health administration, medical device or pharmaceuticals operations, healthcare finance, order to cash business processes, finance, or revenue cycle
Excellent communication and leadership skills with the ability to influence and work across organizational boundaries - aptitude for teaching, explaining in ways appropriate for audience and setting
Confident and assertive style, but respectful of others. Must be team oriented and able to adjust leadership style to maximize effectiveness.
Analytical/data evaluation skills; Data-driven mindset and excellent understanding of data analytic and reporting tools, capable of explaining the underlying concepts and principles to demonstrate business impact opportunities or results.
Self-aware with ability to challenge and probe across all layers of the organization
Growth mindset (naturally curious & strong learning agility)
Flexible and able to adapt to shifting priorities in a dynamic and changing environment
Ability to maintain stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
Solid MS Office skills (Outlook, Word, Excel, PowerPoint)


Lean Sigma Green Belt, Black Belt or Master Black Belt certification
Certification in Project Management Professional (PMP) from the Project Management Institute (PMI) or comparable established certification program
Knowledge and experience in compliance requirements and building systems and processes to meet compliance standards and respond to audits
Track record for intelligent risk taking with critical thinking skills that enabled positive change.
Experience leading cross-functional process improvement initiatives using Lean and/or Six Sigma as a Black Belt or Value Stream Manager, demonstrating measurable benefits
Experience with business process improvement initiatives (as opposed to those focused exclusively on Manufacturing/Supply Chain/Operations) with solid understanding of how business processes connect
Strong track record of building teams, managing people, and developing talent
Additional relevant experience with Pega systems BPM or other intelligent BPM platform - Pega Certified Business Architect (PCBA) is preferred
Understanding of international regulatory requirements for medical devices (pharmaceutical GxPs, CFR and ISO).
Experience using any of the following - JIRA, Confluence, MS Visio, SMARTSHEET, TABLEAU, FSPro

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

Dice Id : apexsan
Position Id : BHJOB2374_1151594
Originally Posted : 2 months ago

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