Under administrative direction, support the development of a modern network infrastructure and then lead an enterprise effort implementation of the regional solution directly supporting mission-critical agency goals. The Network Upgrade Program Manager plans, directs, and coordinates the staff and activities of an assigned area of the organization to ensure goals and objectives are accomplished within prescribed time-frames and funding parameters. Maintain the strategic view of the business objectives and the relationship to agency projects. Prioritize project criteria, processes, and contribute to decisions regarding program and oversee a broad mix of agency strategy, technology procurement, installation and commissioning, organizational development, business process changes, and civil work; spread across multiple phases over many years; requiring work on many fronts at the same time. Additionally, this role ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of staff assigned to program from various departments. The Network Upgrade Program Manager acts as advisor to program team and IT Operations team regarding projects, tasks, and operations including oversight of tactical delivery changes through the project portfolio management office.
The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
• Plans, directs, coordinates, and assesses the work of staff assigned to the program; manages project consultants and vendors; monitors work activities and coordinates schedules, projects, budget guidelines, and programs; makes effective decisions and recommendations to the project steering committee; drives issue resolution through program and project governance.
• Evaluates business cases impacting the network on the parameters of customer experience, cost, and speed.
• Optimizes the network for customer experience, cost, and speed: Data center connectivity, Business networks including associated DMZs, Sound and Tacoma Link networks.
• Manages EU volumes on a daily basis to ensure right performance while optimizing the cost for the entire network.
• Train control and related networks supporting Link and system expansion.
• Develops new metrics, dashboards to monitor the efficiency of the middle mile network.
• Works closely with colleagues (IT Operations, Business Department Leaders, and Network Planners) to drive analysis, business cases, and alignment with business stake-holders.
• Manages the portfolio of interrelated sub-projects within the complex, multi-year overall Network Upgrade Program; manages project change control through project governance.
• Provides oversight of the project team through the entire Network Upgrade Program lifecycle, including agency team leads, consultant resources, and vendors; coordinates training; manages project team relations; manages the workflow and prioritization of work and measures the performance of the child projects' scope, schedule, and budget.
• Manages performance of assigned teams, consultants, and vendors; takes appropriate mitigating and corrective actions when necessary; provides advice and counsel to staff and to the program steering committee.
• Coordinates and ensures Sound Transit’s meaningful participation in the ongoing design and development of the regional solution; plans and provides oversight to Sound Transit’s design, installation, and commissioning of that regional solution, including changes to related business processes; includes delivery of enterprise network solutions, enabling infrastructure, any related system or data integrations, and decommissioning of legacy components; and coordinates the release of network changes with other large capital and system expansion programs.
• Supports Communications, Design Engineering and Construction Management, Operations, and IT Divisions in the development of effective cross-departmental strategy, including representation of status and risks to the CEO level.
• Provides technical assistance and guidance to the Agency Board, Steering Committee, and associated groups on any program issues and provides recommendations on strategies to resolve these issues; recommends modifications to functional areas, policies, standards, and procedures as appropriate; and conducts follow-up to ensure that the issues have been resolved and that the project remains on schedule.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.
Education and Experience:
Bachelor's Degree in business management, information systems, engineering, systems integration, project management or closely related field and eight years of experience managing the design and implementation of large and complex projects with multiple stakeholders; OR a combination of education and experience.
Required Licenses or Certifications:
Preferred Licenses or Certifications:
• Masters' Degree in business management, information systems, engineering, or project management.
• Current Project Management Professional Certification.
Required Knowledge of:
• Principles of leadership, training, and performance evaluation.
• Advanced project management principles and practices for a range of alternative project delivery methods.
• Network engineering from both a business and technology perspective.
• Advanced principles and practices of project controls, budget preparation, contract administration, change management, and contract performance assessment.
• Policy and procedure development.
• Risk assessment and strategic planning.
• Principles of financial management (expenditure tracking, earned value, variance identification, revenue tracking).
• Program and project scheduling with resource management.
• Techniques to work effectively under pressure, meet deadlines, and adjust to changing priorities.
• Excellent oral and written communication skills and effective presentation skills.
• Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases.
Preferred Knowledge of:
• Principles and standards of enterprise technology systems and industry best practices of network design.
• Pertinent federal, state, and local laws, codes, and regulations as they apply to transit operations.
• Expert level experience managing the delivery of large, complex systems projects through design, build, and implementation.
• Driving project direction while working collaboratively with project stakeholders at all levels including the Executive Leadership Team, Project Steering Committee, Agency officials, and subject matter experts.
• Vendor and contractor oversight and performance management.
• Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups, and the general public.
• Conceptualizing, influencing, developing, and administering goals, objectives, guidelines, and procedures for the project.
• Developing and monitoring project budget, cost, and schedule.
• Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports.
• Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.
• Identifying and responding to sensitive community and organizational issues, concerns, and needs.
• Interpreting and applying applicable federal, state, and local policies, laws, and regulations.
• Complaint and issue resolution and problem solving.
• Presentation development and public speaking skills.
• Preparing clear and concise administrative and financial data and reports.
• Applying appropriate oral and written communication techniques to various individuals ranging from Agency employees, consultants, contractors, the general public, elected officials, community leaders, and local, state, and federal agencies.
• Supervising, leading, and delegating tasks and authority.
• Planning and organizing work to meet changing priorities and deadlines.
• Identifying and resolving general issues in a timely manner using sound judgment and effective oral and written communication.
Physical Demands / Work Environment:
• Work is performed in a standard office environment.
• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.
Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)