For over a century, The Neiman Marcus Group has stayed focused on serving the unique needs of the luxury market. Today, that commitment is stronger than ever. The company has stayed true to the principles of its founders to be recognized as the premier luxury retailer dedicated to providing our customers with distinctive merchandise and superior service. The Neiman Marcus Group is comprised of the Specialty Retail Stores division which includes Neiman Marcus Stores and Bergdorf Goodman and the Direct Marketing division, Neiman Marcus Direct. These brands offer upscale assortments of apparel, accessories, jewelry, beauty and decorative home products to the affluent consumer. The company operates 42 Neiman Marcus Stores across the United States and two Bergdorf Goodman stores in Manhattan. The company also operates 28 last call clearance centers. These store operations total more than six million gross square feet. Neiman Marcus Direct, the company s direct-to-consumer business, conducts both print catalog and online operations under the Neiman Marcus, Horchow, Last Call and Bergdorf Goodman brand names. Today, as an omni-channel retailer Neiman Marcus is known for the luxury merchandise in its stores, on its websites, and through the company s catalogs - enabling customer to shop anytime, anywhere, and from any place.
Neiman Marcus is seeking a proven and passionate leader for a high-visibility project management role providing program leadership for the Neiman Marcus Group s Omni Selling Initiative. The focus of the NMG Omni Selling initiative is to refine of our selling and service model so that we can deliver highly personal luxury experiences wherever our customer wants to engage and to provide our sales associates with the tools that will enable them to deliver the highest levels of service to our customers.
The Program Manager Omni Selling has day-to-day responsibility for coordinating the management of complex Agile software development programs and projects to completion. You will coordinate and lead the activities of multiple cross-functional teams to complete IT projects that support the larger NMG Omni Selling business strategy and objectives. This position is responsible for managing and organizing resources, tasks, budgets and deliverables so that a project is completed within the defined scope, quality, time and cost constraints.
In performing these roles, the Program Manager will be expected to leverage their prior knowledge and experience in blending traditional waterfall project management principles and practices with an Agile development methodology in the right proportions to fit large, complex, enterprise-level projects. They will be expected to employ an appropriate level of planning and provide the right balance of agility and predictability.
This is a management role, with direct reports comprised of both internal and contract employees. The most successful candidate will possess an exceptional customer-facing presence, where their years spent developing crystal clear communication plans appropriate for all levels of the organization will be on display. The breadth of their assignments will involve working closely with the technical team at the task level, and then being able to quickly pivot and provide summarized progress updates to the senior leadership team. Having a calm demeanor and possessing high levels of confidence when interacting directly with all levels of the organization is imperative.
Project Planning and Management Define project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and perform delivery planning for assigned projects
Team Management Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members
Product Owner Support Support the Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance
Process Management and Improvement Define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Agile Project Management
Team Building Develop staffing model that ensures capable resources are in place, work with staffing team to evaluate and hire optimal candidates, promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high-levels of quality for the team
Budget Management Ensure financial controls are in place for accurate project forecasting, ensure contract resources adhere to prescribed VMO process controls, assist IT teams in tracking project actuals using Oracle Financials, assume ownership for reporting financial tracking metrics during executive steering committee meetings
ESSENTIAL ABILITIES, SKILLS AND EXPERIENCE
Minimum of 10 years experience leading software development teams consisting of both onsite and offshore resources, with at least 2 years spent applying an Agile Methodology leading projects or programs in the eCommerce/Digital space.
Strong experience with Agile Frameworks and Deployment methodologies in a customer-facing production environment. This includes working with the QA team to help develop test strategies and ensure all appropriate sign-offs are received and conform to a highly disciplined release management strategy.
Detail-oriented, with strong organizational skills, able to work under deadlines in a changing environment, and ability to manage and prioritize multiple projects simultaneously.
Proven leadership skills, ability to prioritize, communicate clearly, a consistent track record of delivery, and an obsession about the customer experience.
Ability to interact with executives, managers, subject matter experts, and product owners in matrix structure of product management team.
Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence; retail experience preferred, but not required.
The ideal candidate will possess the following performance and personal characteristics:
Strong leadership skills with the ability to influence effectively, balancing between competing priorities while remaining flexible and creative.
Outstanding written and verbal communication skills with the ability to work up, down and across organizational levels.
Strong business acumen, operations and problem-solving skills, along with the ability to assess current practices, identify opportunities for improvement, build consensus and drive the implementation of related changes.
Excellent executive presence and a track record of success working closely with the C-Suite.
E DUCATION & TRAINING
A Bachelor s degree in Business Administration, Management Information Systems or a related discipline required. Prior coursework in Computer Science or Computer Engineering preferred.
Certification as Project Management Professional (PMP), Agile Certified Practitioner (ACP), Certified Scrum Master (CSM), or one of the Scaled Agile Framework (SAFe) certifications is highly preferred.