ICW Group is seeking a Program Manager to deliver business applications for the enterprise and enable support of our Shared Services. The purpose of this job is to manage the overall operations of a highly visible program that integrates large scale projects and ongoing production support, which can span multiple years. This position exists to ensure effective planning and execution of multiple projects pertaining to an overarching program, while aligning program goals with overall company strategy.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversees all planning and organizing for multiple projects for a highly visible assigned program.
Evaluates and anticipates staffing needs for the assigned program.
Monitors program activities and takes the necessary actions to control risks.
Directly supervises 5 or more project managers and program team members and carries out supervisory responsibilities in accordance with company policies and applicable laws. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting performance and salary reviews; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations/goals; forecasting staffing needs and planning for peak times and absences; enforcing department policies and procedures.
EDUCATION AND SKILLS
Bachelor's degree from four-year college or university required with a major or emphasis in Business, Finance, Computer Science, Engineering, or related field. Master’s degree preferred. Minimum 10-15 years of experience in IT or related business/industry work; or equivalent combination of education and experience. Minimum 5 years of leadership and project management experience. Experience defining and managing governance models preferred; operational and project budget planning and estimations preferred.
Preferred Experience: Experience defining and managing governance models; operational and project budget planning and estimations. Experience managing multiple large projects simultaneously and working with high visibility programs/projects and delivering reports. Experience delivering internal business applications in support of the enterprise.
CERTIFICATES, LICENSES, REGISTRATIONS
PMP or successful completion of a recognized project management curriculum required. Certified ScrumMaster (CSM) preferred.
Specific Cloud Program Requirements:
AWS Cloud Practitioner or more advanced AWS certification preferred.
KNOWLEDGE AND SKILLS
Working knowledge of Information Technology and related business/industry standards, principles, and practices. Ability to lead, manage, coach and mentor a team. Solid working knowledge to develop an operational budget for a large department. Demonstrated ability to prepare and manage vendor selection and evaluation process. Demonstrated competency in Project Management processes, tools, and techniques. Strong negotiation, presentation, and communication skills with business/financial acumen. Competencies in analytical thinking and decision-making. Must have a strategic orientation and be results driven. Ability to translate customer and Company business goals into concrete strategy and tactical plans. Ability to train and mentor Project Managers. Experience in negotiation and management of contracts and SOWs with third parties, internal Legal and VMO. Must possess extensive knowledge and expertise in project/program management, and portfolio management methodologies and tools. Experience in managing cross-functional team members via a matrixed organization. Experience in managing integrated teams between onshore, offshore, or nearshore. Experience in resource allocation for all project roles. Experience in managing project budgets and potentially multiple project budgets ranging in scale. Proven success in Customer Relationship Management. Experience in building strong and collaborative relationships within internal IT partner organizations. Working knowledge of MS office and program management software (e.g., JIRA, MS Project etc.).
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently will sit, stand, walk, and bend during working hours. Requires manual and finger dexterity and eye-hand coordination. Required to lift and carry relatively light materials. Requires normal or corrected vision and hearing corrected to a normal range.
This position maps to the Management level. Additional competencies required: Strategic Thinking.
This position operates in an office environment and requires frequent use of a computer, telephone, copier, and other standard office equipment.