Program Manager (Enterprise Solutions)

Amazon Web Services, Budget, Business software, CAN, CRM, CSM, Cash flow, Cloud, Coaching, Communication skills, Computer, Computer science, Continuous delivery, Cross-functional team, Curriculum, Decision-making, Education, Engineering, Evaluation, Finance, Forecasting, Forms, Framework, Goal oriented, Governance, Human resources, IT, Interviewing, JIRA, Leadership, Legal, Mentorship, Microsoft Office, Microsoft Project, Monitoring, Negotiations, Office equipment, Offshoring, Onshore, Operations, Organizational skills, PMP, Performance management, Planning, Policies, Policies and procedures, Portfolio management, Presentations, Problem solving, Production support, Program evaluation, Program management, Project budget, Project management, Recruitment, Reporting, Resource allocation, Roadmaps, SAP BASIS, SOLID, Scrum master, Senior management, Service level, Shared services, Software, Strategic management, Strategic thinking, Strategy, Supervision, System integration testing, Training, VIA, Vendor development
Full Time
Depends on Experience
Work from home available Travel not required

Job Description

ICW Group is seeking a Program Manager to deliver business applications for the enterprise and enable support of our Shared Services. The purpose of this job is to manage the overall operations of a highly visible program that integrates large scale projects and ongoing production support, which can span multiple years. This position exists to ensure effective planning and execution of multiple projects pertaining to an overarching program, while aligning program goals with overall company strategy.


Oversees all planning and organizing for multiple projects for a highly visible assigned program.

  • Plans the delivery of the overall program and its activities in accordance with the mission and the goals of the organization.
  • Develops new initiatives to support the strategic direction of the organization.
  • Develops and implements long-term goals and objectives to achieve the successful outcome of the program.
  • Develops an annual budget and operating plan to support the program.
  • Develops a program evaluation framework to assess the strengths of the program and to identify areas for improvement.
  • Develops funding proposals for the program to ensure the continuous delivery of services.
  • Develops the production support strategy to meet the required Service Level Agreements.
  • Works with business leaders and executives to define the program roadmap and strategy.
  • Ensures that program activities operate within the policies and procedures of the organization.
  • Ensures that program activities comply with all relevant legislation and professional standards.
  • Develops forms and records to document program activities.
  • Oversees the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality policy of the organization.

Evaluates and anticipates staffing needs for the assigned program.

  • Recruits, interviews, and selects well-qualified program staff.
  • Executes the human resources policies, procedures, and practices of the organization.
  • Ensures that personnel files for the program are properly maintained and kept confidential.
  • Establishes and implements a performance management process for all program staff.
  • Ensures that all program staff receives an appropriate orientation to the organization and the program.
  • Ensures all staff members receive orientation and appropriate training in accordance with organizational standards.
  • Supervises program staff by providing direction, input, and feedback.
  • Communicates with clients and other stakeholders to gain community support for the program and solicits input to improve the program.
  • Liaises with other managers to ensure the effective and efficient program delivery.
  • Coordinates the delivery of services among different program activities to increase effectiveness and efficiency.

Monitors program activities and takes the necessary actions to control risks.

  • Writes reports on the program for management and for stakeholders.
  • Communicates with stakeholders as outlined in program charter.
  • Ensures that the program operates within the approved budget.
  • Monitors and approves all budgeted program expenditures.
  • Monitors cash flow projections and reports actual cash flow and variance to on a regular basis (monthly/bimonthly).
  • Manages all project funds according to established accounting policies and procedures.
  • Ensures that all financial records for the program are up to date.
  • Identifies and evaluates the risks associated with program activities and takes appropriate action to control the risks.
  • Monitors the program activities on a regular basis and conducts an annual evaluation.
  • Reports evaluation findings to the Executive Management and recommends changes to enhance the program, as appropriate.


Directly supervises 5 or more project managers and program team members and carries out supervisory responsibilities in accordance with company policies and applicable laws. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting performance and salary reviews; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations/goals; forecasting staffing needs and planning for peak times and absences; enforcing department policies and procedures.


Bachelor's degree from four-year college or university required with a major or emphasis in Business, Finance, Computer Science, Engineering, or related field. Master’s degree preferred. Minimum 10-15 years of experience in IT or related business/industry work; or equivalent combination of education and experience. Minimum 5 years of leadership and project management experience. Experience defining and managing governance models preferred; operational and project budget planning and estimations preferred.

Preferred Experience: Experience defining and managing governance models; operational and project budget planning and estimations.  Experience managing multiple large projects simultaneously and working with high visibility programs/projects and delivering reports. Experience delivering internal business applications in support of the enterprise. 


PMP or successful completion of a recognized project management curriculum required. Certified ScrumMaster (CSM) preferred. 

Specific Cloud Program Requirements: 

AWS Cloud Practitioner or more advanced AWS certification preferred.


Working knowledge of Information Technology and related business/industry standards, principles, and practices.  Ability to lead, manage, coach and mentor a team.  Solid working knowledge to develop an operational budget for a large department.  Demonstrated ability to prepare and manage vendor selection and evaluation process. Demonstrated competency in Project Management processes, tools, and techniques. Strong negotiation, presentation, and communication skills with business/financial acumen. Competencies in analytical thinking and decision-making. Must have a strategic orientation and be results driven. Ability to translate customer and Company business goals into concrete strategy and tactical plans. Ability to train and mentor Project Managers. Experience in negotiation and management of contracts and SOWs with third parties, internal Legal and VMO. Must possess extensive knowledge and expertise in project/program management, and portfolio management methodologies and tools. Experience in managing cross-functional team members via a matrixed organization. Experience in managing integrated teams between onshore, offshore, or nearshore. Experience in resource allocation for all project roles. Experience in managing project budgets and potentially multiple project budgets ranging in scale. Proven success in Customer Relationship Management. Experience in building strong and collaborative relationships within internal IT partner organizations. Working knowledge of MS office and program management software (e.g., JIRA, MS Project etc.).


While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently will sit, stand, walk, and bend during working hours. Requires manual and finger dexterity and eye-hand coordination. Required to lift and carry relatively light materials. Requires normal or corrected vision and hearing corrected to a normal range.


This position maps to the Management level.  Additional competencies required: Strategic Thinking. 


This position operates in an office environment and requires frequent use of a computer, telephone, copier, and other standard office equipment. 

Dice Id : 10123200
Position Id : 6955986
Originally Posted : 3 months ago
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