County Support Liaison

company banner
Spruce Technology Inc.
desktop, troubleshoot, support
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

Job Title: County Support Liaison
Location: Durham, NC
Duration: : 12+ Months


Spruce Technology is a mid-size and rapidly-growing Information Technology services firm headquartered in New Jersey. An award-winning firm (Inc 5000, Smart CEO) with a steadily growing portfolio of commercial and government clients, Spruce Technology provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide.

Spruce Technology, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived age, sex, pregnancy, race, creed, color, national origin, disability, marital status, sexual orientation, citizenship status, genetic information, religion, or any other characteristic protected by applicable federal, state or local laws.

JOB DESCRIPTION

. The County Support Liaison acts as an integral part of Readiness and Implementation Support initiatives to facilitate meetings, conferences, and other activities to advocate for and foster effective communication, and maintain communication with state and county staff to clarify statutory, policy and procedures concerns impacting or related to one or more program areas. Extensive statewide travel is required up to 70% of the time. Work hours may occasionally include evenings and weekends.

Expense Information:

Travel expenses are reimbursed using the state s protocol for submitting expenses after travel. Per diem is paid directly to the contractor, most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor. The contractor will, at the direction of management, either ride with an employee driving a state car or drive their personal vehicle and be reimbursed mileage after travel.

Required / Desired Skills

  • Experience effectively troubleshooting end-user issues in browser-based applications.
Required 5 Years
  • Experience researching, analyzing and interpreting automated system problems.
Required 5 Years
  • Experience providing detailed feedback (written and verbal) on technical issues to end-users, management and stakeholders.
Required 5 Years
  • Broad knowledge of social services/pubic service agencies with technical or direct experience within an organization.
Highly desired 3 Years
  • Experience with in-person customer service in which research and timely responses are critical
Required 5 Years
  • Experience navigating complex, rules based systems to identify and resolve user errors, mitigating the need to submit Help Desk tickets.
Required 5 Years
  • Experience providing detailed guidance to end-users, referring them to published resourced designed to improve work flow and productivity.
Required 5 Years
  • Experience with strategic planning, change management, and transition planning
Highly desired 3 Years
  • Extensive statewide travel is required up to 80% of the time. Work hours may occasionally include evenings and weekends.
Required
  • Position requires statewide travel. Valid Driver's License and reliable transportation required.
Required

If interested, please forward a latest copy of your resume with contact information to (Rajesh/ 973 524 7689 /rbalan@sprucetech.net )



Company Information

Founded in 2006, Spruce Technology is a leading provider of IT services for the public, private, and federal sectors, specializing in Strategic Staffing Services, Solutions & Professional Services, and Advisory Services. With clients in 30+ states, Spruce is a certified MBE and MS Gold Partner.
Dice Id : 10215935
Position Id : 6174162

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